全职 Desktop - Workplace Support Engineer 工作, 薪水, Kris Infotech : Technology & Talent - Synced 公司招聘中 - Ricebowl

Technical Support & Service Delivery

• Provide onsite and remote support for desktops, laptops, workstations, printers, mobile devices, and peripherals
• Diagnose and resolve hardware, software, operating system, and application issues.
• Perform installation, configuration, deployment, and maintenance of endpoint devices
• Conduct device imaging, software packaging, patch management, and operating system upgrades
• Manage and support Microsoft Windows environments, Microsoft 365 applications, and endpoint security solutions.
• Troubleshoot network connectivity, VPN, wireless, and access-related issues.
• Coordinate hardware replacements, warranty claims, and break-fix activities.
• Ensure service requests and incidents are resolved within agreed SLAs.
• Maintain accurate documentation of customer environments, incidents, and resolutions.

Customer Engagement

• Serve as the primary onsite technical representative for assigned customers.
• Build strong relationships with customer IT teams and key stakeholders.
• Conduct regular health checks and provide recommendations to improve endpoint performance, security, and user experience.
• Deliver excellent customer service and ensure high customer satisfaction levels.
• Escalate complex issues appropriately while maintaining ownership through resolution.

Pre-Sales & Sales Support

• Partner with the Sales team during customer meetings, presentations, and technical discussions.
• Understand customer business requirements and translate them into technical solutions.
• Act as a trusted technical advisor throughout the sales cycle to help secure new business opportunities.

Requirements:

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Engineering, or related discipline.
• Minimum 3–5 years of experience in desktop support, endpoint engineering, or workplace services.
• Strong knowledge of: Microsoft Windows 10/11, Microsoft 365 Suite,Active Directory, Azure Active Directory (Entra ID), Endpoint Manager, VPN and networking fundamental
• Experience supporting enterprise desktop and laptop environments.
• Hands-on experience with device deployment and endpoint management tools.
• Excellent troubleshooting and problem-solving skills.
• Strong verbal and written communication skills