全职 Duty Manager 工作, 薪水 up to MYR 4,000, PINETREE MARINA RESORT Johor 公司招聘中 - Ricebowl

Primary Objective :

Under the direction of the Front Office Manager and within the limits of established Pinetree Marina Resort’s(PMR) Policies and Procedures, oversees all aspects of the Front Office operations to ensure each is Guest is cared for and attended to in a highly personalized manner with the end objective of maximizing Guest satisfaction and repeat business.

Duties and Responsibilities:

1. To maintain appropriate standards and discipline for dress, hygiene, uniform, appearance, posture and conduct at all times.

2. Ensures Standard Operation Procedures for the Front Office Department is in place and updated as and when needed.

3. Participates in the interview and selection process of Guest Service Supervisor, Guest Service Agents.

4. To provide effective guidance and training to all Associates in order for them to be effective in the handling of all Guest requests and queries.

5. To ensure that all sections within the Front Office Department carry out regular On-the-Job Training to PMR’s Standards.

6. To ensure that all Guest Service Supervisor and Guest Service Agents are appraised on their performance on a half yearly basis in accordance with the PMR Resort guidelines.

7. To abide by the PMR’s Rules and Regulations as laid down in the Associates Handbook

8. To ensure good Inter-Departmental communication, networking and teamwork amongst all Associates.

9. To ensure the prompt and efficient service of all Operational sections in the Department to the required standards.

10. To oversee the Check-In and Check-Out process, to ensure a seamlessly perfect Guest experience and make adjustments as and where necessary.

11. To ensure that PMR Resort service standards have been implemented, and that optional service standards will be implemented as and where appropriate.

12. To meet and greet Regular and VIP guests, and to ensure the proper handling of all of their Reservations, Room Assignments, Room Checks, Check-In, Check-Out and stay experiences.

13. To co-ordinate the arrival of Guests to the Hotel according to the Hotel standard.

14. To ensure the implementation of the Hotel’s Guest Recognition Program.

15. Ensure every Guest is roomed by an Associate; Guest Service Supervisor and Guest Service Associates. If circumstances prevails.

16. Monitors all Guest Service Associates and ensures Repeat Guests and VIPs receive special recognition and service.

17. Assists the Asst. Front Office Manager in the preparation of rosters for the Guest Service Associates.

18. Oversees maintenance of efficient Guest and Repeat Guest History and always updated in the PMS.

19. Handles Guest complaints and refers them to the Asst. Front Office Manager or Front Office Manager when necessary. Follows through on corrective action.

20. Reviews VIP lists to check room allocations, amenities, and special requests.

21. To maintain a high level of Guest contact in the Lobby area and to achieve the highest level of Guest satisfaction.

22. To provide the necessary information and assistance to hotel Guests.

23. To maintain the cleanliness and tidiness of the driveway, lobby area and at all times.

24. To be fully conversant with Hotels Marketing and Sales initiatives and promotions.

25. Work closely with the Assistant Housekeeper for all rooms’ status for Guests arrivals.

26. Assists in the setting of par levels for all Front Office Guest Supplies and ensure the maintenance of these par levels

27. Ensures that both Front and Back of House areas are clean at all times

28. To ensure Rooms Division areas are maintained and has a consistency by conducting inspections to arrival Guest room, Public Area are done on a regular basis.

29. To attend and resolve Guests concerns and complaints in a timely manner.

30. Seeks opportunities to improve the Guest’s experience by seeking Guest’s feedback and reviewing Management reports and developing strategies to improve Departmental services

31. To ensure that all reports and administration requirements are submitted on a timely manner.

32. To ensure effective Communication Logs are maintained with regard to Guest requests or recommendations and are at the Rooms Division Administrator’s desk by 08:00am on a daily basis.

33. To ensure effective promotion of the Hotel facilities, services and promotions in order to maximize revenue

34. To be familiar with PMR Resort Loyalty programs and introduce Guest to join this program.

35. To perform any other Guest service roles when necessary.

36. Always maintains confidentiality.

37. Monitors Front Office Department ordering, pricing, receiving and inventory procedures to ensure that cost controls are met, monitored and maintained

38. To ensure the work and holiday scheduling of Associates is in accordance with the Hotels Operational and Financial demands.

39. To ensure that staffing levels are correct and to the agreed standards and does not exceed without prior consultation.

40. To promote all Hotel facilities to Hotel Guest at all the time.

41. To ensure Hotel’s Fire, Health and Safety Procedures are implemented

42. Encourages the highest possible standard of environmental Management.

43. To perform any other duties or responsibilities as required by Management.

44. To perform the shift duties as and when required.

45. To ensure Hotel’s Fire, Health and Safety Procedures are implemented.

(Preferably a Mandarin Speaking Candidate)

Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

• Health insurance

Work Location: In person