Position: Customer Service Executive
Work Location: Gelang Patah, Johor
Salary: RM2,800 – RM3,000 per month
Job Responsibilities
- Handle customer enquiries and provide timely support.
- Coordinate with warehouse, transport and operations teams.
- Follow up on orders, deliveries and shipment status.
- Handle customer complaints and resolve issues professionally.
- Prepare and maintain customer and shipment-related documents.
- Update orders and customer information in the system.
- Monitor pending, delayed, damaged or short-delivered shipments.
- Perform other duties assigned by the supervisor.
Requirements
- Minimum SPM / Diploma in Business, Logistics, Supply Chain or related field.
- Customer service or logistics experience is an advantage.
- Good communication and interpersonal skills.
- Basic computer skills, including Microsoft Excel and Word.
- Able to work independently and as part of a team.
- Responsible, organised and customer-focused.
Pay: RM2,800.00 - RM3,000.00 per month
Work Location: In person