全职 CUSTOMER SERVICE ASSISTANT 工作, 薪水 up to SGD 6,000, MARTINO AGENCY 公司招聘中 - Ricebowl

We are hiringa customer service representative to manage customer queries and complaints.You will also be asked to process orders, modifications, and escalatecomplaints across a number of communication channels.

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude towardcustomers at all times.

• Responding promptly to customer inquiries.

• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.

• Knowing our products inside and out so that you can answer questions.

• Processing orders, forms, applications, and requests.

• Keeping records of customer interactions, transactions, comments, andcomplaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Managing a team of junior customer service representatives.

• Ensure customer satisfaction and provide professional customer support.

Qualifications:

• Experience working with customer support.

• Excellent communication and interpersonal skills

• A positive, can-do attitude

• The ability to stay calm under pressure

• Basiccomputer skills