全职 Customer Service Executive (5.5 days) [EL] 工作, 薪水 up to SGD 2,800, WECRUIT PTE. LTD. 公司招聘中 - Ricebowl

• Assist customers with placing and modifying store or grocery orders via phone, email, or WhatsApp.
• Respond quickly to customer inquiries and feedback regarding product availability, pricing, and promotions.
• Demonstrate the ability to effectively cross-sell and upsell products when appropriate.
• Provide accurate updates on order status, delivery timelines, and manage returns due to cancellations, incorrect orders, or duplicate orders placed on the same day.
• Collaborate with logistics and inventory teams to ensure accurate order processing and proper assignment to delivery routes.
• Communicate efficiently with delivery personnel to facilitate a smooth handover for timely deliveries.
• Maintain a positive, friendly attitude when interacting with customers.
• Stay up-to-date on product availability, stock levels, promotions, and store policies.
• Generate invoices for orders and purchase orders, informing customers about payment statuses and policies for tracking and record-keeping, ensuring payments are made as per the chosen payment method or credit terms.
For Cash on Delivery (COD) or Credit Term payments, liaise with the Accounts Receivables (AR) department to ensure timely follow-ups and monitoring by the designated key accounts personnel.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers

Wecruit Pte Ltd

EA License No: 20C0270

Wecruit is one of the leading recruitment firms based in Singapore, dedicated to helping job seekers find the right career opportunities.

We partner with reputable companies across a wide range of industries, including Healthcare, IT, Corporate Support, Engineering, Education, Logistics & Supply Chain, Oil & Gas, and Maritime.

Whether you're looking for permanent roles or short-term assignments, our consultants take the time to understand your experience, preferences, and goals to match you with suitable roles.

With over 1,000 successful placements and a strong track record of candidate satisfaction, Wecruit is here to support your career journey.

Let us help you take the next step—reach out to explore current opportunities or to speak with our team.