MOC RESTAURANTS PTE. LTD. Hiring! Full Time Restaurant Manager in Central Region (Singapore), Earn up to SGD 6,000 - Ricebowl

Company Overview

Ministry of Crab Singapore, an extension of the acclaimed Ministry of Crab Colombo, offers exceptional dining focused on premium crab dishes. Located in Dempsey Hill, it is renowned for its signature seafood and vibrant atmosphere.

Job Summary

Lead the front-of-house team to deliver a premium dining experience by upholding service standards, managing daily operations, coordinating marketing efforts, and fostering a positive work environment at Ministry of Crab Singapore.

Responsibilities

• Champion and uphold Ministry of Crab’s service standards by conducting regular service observations, coaching staff, and delivering structured training to ensure consistent premium guest experiences
• Coordinate and support marketing campaign execution and guest engagement initiatives in Singapore, aligning operational activities with Global HQ brand standards
• Lead, motivate, and develop front-of-house staff to deliver outstanding customer service and foster teamwork
• Oversee daily restaurant operations including opening and closing procedures, cash handling, and inventory management to ensure smooth and efficient service
• Analyze sales data and member feedback to identify and implement opportunities for operational and service improvements
• Foster a positive and inclusive work environment that promotes professional development and collaboration
• Engage regularly with customers to gather feedback and implement service enhancements based on guest preferences
• Monitor and maintain high standards of cleanliness, hygiene, and safety throughout the restaurant
• Greet guests and address concerns or complaints promptly and professionally to ensure customer satisfaction

Required competencies and certifications

• Minimum 3 years of management experience in upscale dining environments, including wine service
• Proficiency in reservation and point-of-sale systems
• Availability to work evenings, weekends, and holidays as required

Preferred competencies and qualifications

• Strong hospitality leadership skills demonstrated through team management and customer satisfaction initiatives
• In-depth wine knowledge and passion for delivering exceptional guest experiences
• Excellent communication skills to handle high-pressure situations and resolve conflicts effectively
• Detail-oriented approach with a focus on quality and operational efficiency

The inception of Ministry of Crab is attributed to an episode of Chef Dharshan Munidasa’s TV show “Culinary Journeys with Dharshan”, which featured the Sri Lankan Mud Crab, showcasing how it was sourced in Sri Lanka and exported to Singapore to be made into the famous Singapore Chilli Crab. It was when this episode aired that the initial idea of creating a crab restaurant was born, as a culinary homecoming for this majestic crustacean, which had long been more renowned overseas than in Sri Lanka.When brainstorming names for a Crab restaurant in its country of origin, Dharshan felt it was necessary to have a powerful institution-like name; and so, the title, “Ministry of Crab '' was established.