全职 Customer Service Executive 工作, 薪水 up to SGD 2,600, CHALLENGER TECHNOLOGIES LIMITED 公司招聘中 - Ricebowl

Challenger Technologies Limited is seeking a dynamic and customer-focused individual to join our team as a Customer Service Executive. Reporting directly to the General Manager - Customer Experience, the incumbent will play a crucial role in maintaining exceptional standards of customer satisfaction and service delivery.

• Working days: Monday to Sunday (5 Days Work Week)
• Working time: 11.00am to 9.30pm

Responsibilities:

• Attend to walk-in customers, addressing VEW and inquiries.
• Perform basic diagnoses of device faults.
• Conduct product testing and manage exchanges.
• Assist with first-time product setup.
• Apply screen protectors.
• Handle SingSaver redemptions.
• Resolve product issues encountered by customers after sales

Requirements:

• Experience in customer service
• Communication Skills: Excellent verbal and written communication skills to effectively handle customer inquiries. Strong command of the language(s) used for customer interactions.
• Product Knowledge: Familiarity with the company's products, including their features, functionalities, and warranty policies. Ability to assist customers with product testing, setup, exchange, screen protector application, and other related tasks.
• Customer Service Mindset: Customer-centric approach with a genuine desire to assist and provide exceptional service to customers. Patience, empathy, and the ability to handle customer complaints or difficult situations professionally.
• Ability to handle multiple tasks simultaneously.

Challenger is a dynamic regional IT retailer known for its strong brand name, attractive ValueClub member privileges and strong product partnerships with major global brands. Since our founding in 1982, we have expanded to almost 45 stores across Singapore.

With one of the best-in-class loyalty programme in the retail scene, Challenger’s ValueClub let our half a million (and growing) members enjoy discounts on the latest IT products while being assured of quality, value and service. In 2012, we started our private label Valore, bringing affordable lifestyle and mobility accessories to our customers.

Challenger has a culture that spans over 30 years. During this period, we have built a dynamic, friendly and fun environment that provides tremendous growth and development for each staff. We value our staff and recognise them for their individuality.

Not to mention, Challenger has been recognized as one of Singapore's best employers for Year 2023 among hundreds of companies that were evaluated by thousands of employees. Challenger is proud and honored to be ranked 101 among the 250 highest-scoring employers with other large organizations such as CapitaLand, and DHL scoring the same. (Reference; *************)

Join us today and be part of a creative, fun-filled environment and high performing team!

Website: http://www.challenger.sg