Job Responsibilities
Completes all assigned side work related to set up and service hutches.
Provides enthusiastic hellos and goodbyes to all incoming and departing customers.
Reads all customer reservation “chits” to accommodate special birthdays, anniversaries, and other special requests.
Reviews all reservations prior to the shift to oversee and lead PX bookings.
Performs regular ware and supply inventories, and facility walkthroughs of the restaurant.
Greets all customers in their sections, offers water & beverage service, and introduces menu format.
Ascertains allergies and dietary restrictions, and works with section management and chefs to ensure a safe and enjoyable experience for all customers.
Proactively communicates with the management team regarding appropriate service for VIP customers.
Full knowledge of food and beverage menu item.
Accurately takes and enters orders and communicates flow with management and chefs.
Handles customer complaints or issues with a positive attitude.
Responsible for training new employees as assigned.
Assists other stations or areas of the restaurant when requested by management.
Prerequisite
Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.
Communicates information effectively and efficiently.
Excellent organizational skills and attention to detail.
Possesses a positive, results-oriented, team-player mentality.
Ability to perform job duties and responsibilities well and maintain professionalism under pressure
Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required).
Familiarity with restaurant management software such as point of sales, reservations management and inventory management
Ability to execute steps of service in adherence with company policy.
Excellent interpersonal and customer service skills.