居家办公 Online Customer Support 工作, 薪水 up to SGD 3,500, OB IMMO 公司招聘中 - Ricebowl

About the Role

We are looking for a reliable, friendly, and customer-focused Online Customer Support Specialist to join our international team.

In this role, you will communicate with customers through online channels, assist with their questions and requests, and help ensure a smooth and professional customer experience.

The position is fully remote and includes training, making it suitable for candidates with previous customer support experience as well as motivated individuals looking to develop their skills in a digital environment.

Key Responsibilities

• Respond to customer enquiries via chat, email, and other online communication channels.
• Provide clear, friendly, and professional assistance to customers.
• Help customers with account-related questions and general requests.
• Identify and resolve customer issues efficiently.
• Follow up on customer enquiries when necessary.
• Provide accurate information about platform features, services, and procedures.
• Escalate more complex issues to the appropriate internal team.
• Maintain accurate records of customer interactions.
• Follow internal procedures and maintain high customer service standards.

Requirements

• Good to excellent English communication skills, both written and spoken.
• Strong communication and interpersonal skills.
• Friendly, patient, and customer-oriented attitude.
• Good problem-solving abilities.
• Comfortable communicating with customers through online platforms.
• Ability to work independently and manage tasks effectively.
• Good attention to detail.
• Reliable computer and internet connection.
• Previous customer support experience is an advantage but is not required.

What We Offer

• Fully remote position.
• Flexible working environment.
• Competitive salary.
• Performance-based bonus opportunities.
• Full training and onboarding.
• Supportive international team.
• Opportunity for long-term career development.
• Professional growth in a modern digital environment.

Recruitment Process

Candidates who are shortlisted will be invited to complete a practical online assessment designed to evaluate communication skills, problem-solving abilities, attention to detail, and customer service approach.

No previous industry-specific experience is required.

Pay: $2,500.00 - $3,500.00 per month

Benefits:

• Flexible schedule

Work Location: Remote