全职 Program Engineer 工作, 薪水, NeerInfo Solutions 公司招聘中 - Ricebowl

L1 Operations & Support duties

• Responding to all user support requestsremotely and onsite for PMO-PSBsystems (24/7 with roster for standby duty after office hours).
• Responding to all operational, cyber alerts, and incidents for PMO-PSB systems(24/7 with roster for standby duty after office hours).
• Supporting PMO-PSBsystem verification testingafter each routinepatch or maintenance cycle with GTO Ops and vendor.
• Co-Managing centralized monitoring dashboards and alerting systemsfor PMO-PSB systems.

• Co-Managing changemanagement for PMO-PSBsystems and the use of a Service Management platform to capture cases and its lifecycle.

• Co-Managing the Operations &Maintenance (O&M) playbookfor PMO-PSB systems.
• Submitting reportsand updates.

Service DeliveryManagement

• Ensuring patchmanagement across application, servers and network/infra are performed for all PMO-PSB systems with GTO Ops and Vendor.

• Managing and testing the redundancy, backupand recovery, disasterrecovery of application and system with GTO Ops and Vendor where applicable.
• Managing the expiry, renewal,replacement, and securedisposal of IT assets.

• Managing the service availability for applications with planned and unplanned maintenance with GTO Ops and Vendor.

• Managing the service levelagreement for operations & support.

• Contributing towardscontinuous improvement of application and system supportand resiliency of PMO-PSB systems.
• Hands-on implementation of new infrastructure requests and changerequests.

Programme Deliveryand Operations

• Supporting the programme management team in technical aspects of technical solution analysis, design, planning, coordination, integration, implementation, testing, commissioning, and operation support for systems and/or sub-systems of programmes, that are effective in addressing requirements, secure-by-design and compliant with policies, standards, and industry best practices.
• Supporting the programme management team to prepare,author, update, and upkeep technical and definition documents to support programme delivery and operations.

• Supporting the programme management team in technical aspects such as cyber security/privacy risks, compliance, issue, inventory, configuration, source codes, knowledge base, support, and change management for programmes.

• Supporting programme delivery by provisioning, installing, configuring, hardening, monitoring, and administrating technical systems, solutions, Cloud infrastructure to support programmes.
• Supporting the programme management team to synergise systems/solutions delivery and their dependencies across programmes and challenge the status quo to achievecontinuous improvement, operational efficiencies and effectiveness.
• All other duties assignedby your reporting officer.

Responsibilities:

• Tertiary educationqualifications - Relevantdiploma or bachelor’s degree in Computer Science, Computer Engineering, Information Technology or related fields.
• At least 5 years of experience in IT Operations or IT ServiceDelivery with exposureto IT infrastructure (including network) and operations.
• Experience in software development lifecycles will be an advantage.
• Experience in IT servicedelivery management and maintaining SLA/OLAs.
• Knowledge and/orpractical experience in one or more of following areasare desirable:
• Coding (such as C#, Java,JavaScript) for Mobileand Web Applications
• DevOps/DevSecOps
• Virtualisationand/or Cloud Computing (such as AWS, Azure)
• Database and Storage
• Middleware and Services
• Cybersecurity(such as best practices, systemhardening, threat and vulnerability management)
• Windows/Linuxserver administration
• Hardware, Infrastructure and Network
• Software/Systems integration across one or more software/hardware components
• Service delivery and management
• Artificial Intelligence (AI)
• Familiarity with project management methodology and lifecycle would be an advantage.
• Good analytical skills in diagnosing technical issues and ability to offer advisories and support.
• Good administrative and communication skillsand positive workingattitude.
• Good communication and interpersonal skills,with the abilityto effectively engage with users and stakeholders at all levels.
• Relevant certifications (e.g. ITIL) are highly desirable.
• Embrace continuous learning to deepen knowledge and skills, and willing to stay currentwith emerging and new technology.