居家办公 Transport Operations Coordinator 工作, 薪水 up to SGD 3,500, SY GROUP 公司招聘中 - Ricebowl

Job Summary

We are looking for a responsible and organised Transport Operations Coordinator to support the daily operations of our chauffeur service business.

He/She will be responsible for managing customer bookings, coordinating drivers and vehicles, monitoring booking platforms, and ensuring that all trips are carried out smoothly and on time.

This role requires someone who is comfortable communicating with customers and drivers, handling last-minute changes, and coordinating multiple bookings at the same time.

Key Responsibilities

Booking & Customer Coordination

• Receive and process chauffeur service bookings from customers, corporate clients and online booking platforms.
• Confirm booking details including pickup location, destination, date, time, passenger requirements and vehicle type.
• Communicate booking confirmations and relevant trip information to customers.
• Respond to customer enquiries through phone, WhatsApp, email and booking platforms.
• Handle booking amendments, cancellations and last-minute requests.
• Provide customers with updates where there are changes to drivers, vehicles or schedules.
• Maintain professional and courteous communication with customers at all times.

Driver & Vehicle Coordination

• Assign drivers and vehicles to daily bookings.
• Prepare and maintain the daily driver and vehicle deployment schedule.
• Ensure drivers receive complete trip information before each assignment.
• Coordinate driver reporting times, pickup schedules and subsequent trips.
• Monitor drivers' progress and ensure punctual arrival for customer pickups.
• Arrange replacement drivers or vehicles when necessary.
• Coordinate airport transfers and monitor flight arrival or departure information where required.
• Minimise unnecessary vehicle movement and optimise driver deployment where possible.

Booking Platform Management

• Monitor bookings received through third-party transport, travel and chauffeur booking platforms.
• Accept and manage jobs according to company availability and operational requirements.
• Update job status and trip information on the relevant booking platforms.
• Ensure completed trips are properly recorded.
• Check that booking details and charges are correctly reflected in the system.
• Follow up on booking discrepancies or platform-related issues when required.

Daily Transport Operations

• Monitor all scheduled trips throughout the day.
• Identify potential scheduling conflicts, delays or operational issues in advance.
• Coordinate solutions for traffic delays, vehicle breakdowns, driver emergencies or booking changes.
• Maintain accurate records of completed, cancelled and amended bookings.
• Assist with preparation of daily and monthly transport operation reports.
• Maintain customer, driver and vehicle records where required.

Driver Administration

• Maintain driver schedules and availability.
• Coordinate driver rest days, leave and shift arrangements.
• Ensure drivers comply with company service standards, dress code and customer service requirements.
• Record driver attendance, trip assignments and completed jobs.
• Escalate driver performance or operational issues to management where necessary.

Service Standards

• Ensure customers receive reliable, punctual and professional chauffeur services.
• Follow up on customer feedback and service issues.
• Assist management in investigating complaints or service failures.
• Support continuous improvement of booking and transport coordination procedures.

Requirements

• Good communication and interpersonal skills.
• Able to communicate confidently with customers and drivers.
• Strong organisational and coordination skills.
• Able to manage multiple bookings and schedules simultaneously.
• Able to remain calm and make decisions when handling last-minute changes.
• Comfortable using WhatsApp, email, spreadsheets and online booking platforms.
• Basic computer skills, including Microsoft Excel or Google Sheets.
• Good knowledge of Singapore roads and locations would be an advantage.
• Previous experience in transport, logistics, limousine, chauffeur, taxi, private-hire, hospitality or customer service operations would be an advantage.
• Able to work independently and as part of a team.
• Willing to work shifts, weekends or public holidays when required by operations.

Preferred Experience

Candidates with experience in any of the following will have an advantage:

• Chauffeur or limousine operations
• Private transport companies
• Vehicle fleet coordination
• Transport dispatch
• Hotel transportation
• Airport transfers
• Travel or tour operations
• Logistics coordination
• Booking platform management

Pay: $2,800.00 - $3,500.00 per month

Benefits:

• Health insurance

Work Location: Hybrid remote in Singapore