居家办公 Customer Support - Digital Platform Advisor 工作, 薪水 up to SGD 3,200, MJC Jacques-Prévert De Lunéville 公司招聘中 - Ricebowl

About the Role

We are looking for friendly, motivated, and reliable individuals to join our growing international team as Customer Support & Digital Platform Advisors.

In this role, you will assist customers with account registration, onboarding, verification procedures, platform navigation, and general support. You will help users understand how the platform works, answer their questions, and ensure a smooth and professional customer experience.

Full training is provided, so previous industry-specific experience is not required.

Responsibilities

• Assist customers with account registration and onboarding.
• Guide users through account verification and validation procedures.
• Help customers navigate the platform and understand its features.
• Provide clear and accurate information about available services and processes.
• Respond to customer inquiries via chat and email.
• Assist with account-related questions and resolve issues professionally.
• Identify and escalate more complex cases to the appropriate internal team when necessary.
• Provide clear, friendly, and efficient customer support.
• Maintain a professional and customer-focused approach in all interactions.
• Follow internal procedures and ensure a high level of attention to detail.

Requirements

• Excellent English communication skills, both written and verbal.
• Friendly, patient, and customer-focused attitude.
• Strong communication and problem-solving skills.
• Comfortable learning and working with new online platforms.
• Good attention to detail.
• Ability to work independently in a remote environment.
• Reliable computer and internet connection.
• Previous customer support experience is an advantage, but not required.

What We Offer

• Fully remote position.
• Flexible working hours.
• Performance-based bonus opportunities.
• Comprehensive onboarding and training.
• Work equipment, such as a laptop or tablet, where applicable.
• Supportive and friendly international team.
• Opportunity to gain experience in digital customer support and platform operations.
• Long-term development opportunities within an international working environment.

Recruitment Process

Shortlisted candidates will complete a practical online assessment designed to evaluate:

• Communication skills
• Problem-solving abilities
• Attention to detail
• Customer support approach
• Ability to navigate and work with modern digital platforms

No previous industry-specific experience is required. Full training will be provided to successful candidates.

Pay: $2,500.00 - $3,200.00 per month

Benefits:

• Flexible schedule

Work Location: Remote