CTC Global Hiring! Full Time Associate Technical Engineer - Red Hat OpenShift - Ansible Automation Platform in Selangor - Ricebowl

• Project Implementation and Solution Preparation:

o Assist Technical Consultants with customer discovery, information gathering, preimplementation

checklists, meeting notes, action logs, and follow-up items.

o Support Pre-Implementation Validation (PIV), solution preparation, deployment planning, test

execution, and acceptance activities by collecting and validating required technical information.

o Assist with the installation, configuration, and validation of OpenShift environments according to

approved runbooks, including nodes, namespaces/projects, operators, user access, basic

networking, storage, and monitoring components.

o Assist with AAP setup and configuration activities, including inventories, projects, credentials,

execution environments, job templates, schedules, workflows, and role-based access controls

under supervision.

o Execute approved test cases, collect screenshots and validation evidence, update build records,

and report results or exceptions promptly to the assigned Technical Consultant.

o Prepare and maintain deployment checklists, implementation runbooks, test records, handover

documents, and outstanding action-item lists for review by

senior team members.

• Technical Support and Incident Management:

o Provide first-line technical support for OpenShift and AAP environments in accordance with

approved support procedures and escalate issues outside the assigned scope promptly.

o Perform routine platform health checks, service verification, log collection, certificate checks,

capacity checks, and basic monitoring activities using approved checklists and tools.

o Assist with the diagnosis of common issues involving pods, deployments, namespaces, operators,

DNS, ingress, storage, authentication, and Ansible job execution by gathering accurate diagnostic

information.

o Support planned maintenance activities such as patching, configuration changes, backup validation,

version upgrades, and security remediation under the direction of a Technical Consultant or

technical lead.

o Record incidents, service requests, troubleshooting steps, findings, actions taken, and resolutions

accurately in the designated service-management system to support SLA compliance.

o Coordinate with internal teams and customer technical contacts to obtain logs, configuration details,

access, and other information required for effective issue resolution.

• Platform Operations, Automation and Integration:

o Develop, test, and update simple Ansible playbooks, inventories, variables, templates, and job

templates by following team coding standards, Git-based version-control practices, and review

processes.

o Support the maintenance of AAP components such as automation controller, private automation

hub, execution environments, projects, credentials, job templates, schedules, workflows, and

notifications under supervision.

o Assist with automation activities involving Linux servers, VMware, Git repositories, ITSM systems,

APIs, databases, monitoring tools, and identity services using approved designs and reusable

components.

o Support application or infrastructure teams with container onboarding activities, including image

registries, namespaces, RBAC, resource requests and limits, persistent storage, and day-2

operational requirements.

o Follow established security and operational standards for access control, secrets handling,

certificate management, auditability, backup validation, and configuration management.

• Customer Engagement and Knowledge Sharing:

o Assist Technical Consultants and technical lead with customer workshops, demonstrations, solution

walkthroughs, training sessions, and knowledge-transfer activities.

o Communicate assigned technical progress, issues, risks, and next steps clearly and professionally

to internal teams and customer technical contacts, with guidance where required.

o Create and update technical documentation, troubleshooting guides, standard operating

procedures, build records, knowledge-base articles, and customer handover materials.

o Participate actively in technical training, hands-on labs, peer reviews, and internal knowledge

sharing sessions to strengthen OpenShift, Ansible, Linux, and automation skills.

o Contribute reusable scripts, templates, troubleshooting notes, and lessons learned to the team

knowledge base after review and approval.

Qualifications: Diploma or Degree in Information Technology, Computer Science, Engineering, or an equivalent related technical field.

Relevant Industry Experience: Fresh graduates or candidates with up to 1 year of relevant experience in an IT support, infrastructure, cloud, automation, or technical services environment are encouraged to apply. Candidate with 1 or more year on the similar field or project experience in Linux, Kubernetes, OpenShift, Ansible, or automation is an advantage.

Technical Expertise:

• Basic understanding of Red Hat OpenShift and Kubernetes concepts, including cluster components,

nodes, namespaces/projects, pods, deployments, services, routes/ingress, operators, and basic

application troubleshooting.

• Basic familiarity with container technologies and runtime concepts, including Docker or Podman,

container images, image registries, image security, and container build practices.

• Basic hands-on exposure to Ansible and Ansible Automation Platform, including playbooks, roles,

variables, inventories, credentials, projects, job templates, schedules, workflows, and execution

environments.

• Foundation-level knowledge of Red Hat Enterprise Linux or compatible Linux distributions, including

command-line administration, package management, system services, user access, filesystems,

permissions, log review, and troubleshooting.

• Basic networking knowledge, including TCP/IP, DNS, NTP, VLANs, routing, proxy configuration,

firewalls, certificates/TLS, and basic diagnostic tools.

• Awareness of infrastructure integrations such as virtualisation, storage, identity services, monitoring,

logging, and backup solutions.

• Familiarity with Git and DevOps tools such as GitLab, Bitbucket, GitHub, Jenkins, Argo CD, Tekton,

Terraform, or equivalent tools is an advantage.

• Basic scripting exposure using Bash, Python, or PowerShell, with a willingness to develop automation

and troubleshooting capability.

• Exposure to monitoring and logging tools such as Prometheus, Grafana, Alertmanager, Loki,

Elasticsearch, OpenTelemetry, or equivalent tools is an advantage.

• Awareness of cloud platforms such as AWS, Microsoft Azure, Google Cloud, or Red Hat OpenShift

cloud services is an advantage.

Preferred Experience:

• Entry-level experience supporting Linux, OpenShift, Kubernetes, Ansible, cloud, or automation-related

environments.

• Exposure to virtualisation, storage, databases, middleware, web servers, APIs, monitoring systems, or

system-management tools.

• Participation in technical workshops, implementation projects, support operations, customer-facing

activities, or technology-related training programmes.

• Interest in DevOps, GitOps, observability, cloud-native application platforms, security, high availability,

and disaster recovery practices.

Certifications:

Preferably with one or more certifications, completed training courses, or active learning

paths below:

• Red Hat Certified System Administrator (RHCSA) or equivalent Linux foundation

certification

• Red Hat OpenShift, Kubernetes, Ansible Automation Platform, automation, infrastructure-as-code, or

DevOps introductory training or certification

Additional Skills: Good communication and problem-solving skills, a strong willingness to learn, attention to detail, and the ability to work effectively as part of a team. Able to follow approved procedures, accept guidance, and maintain a proactive and positive

attitude.