全职 Clinic Operation Manager 工作, 薪水 up to MYR 3,500, Ohana Specialist Hospital Federal Territory 公司招聘中 - Ricebowl

Who We Are?

At Ohana Specialist Hospital, we believe exceptional healthcare begins with compassion, professionalism, and a commitment to excellence. Our mission is to provide high-quality, patient-centred medical care through a team of experienced specialists, dedicated healthcare professionals, and advanced medical technology. Currently, we are seeking a Clinic Operation Manager to join our team.

Responsibilities :

• Oversee the day-to-day operations of the clinic to ensure smooth, efficient, and high-quality healthcare services.
• Lead, supervise, and develop clinic staff, including nurses, medical assistants, receptionists, and administrative personnel.
• Monitor clinic performance by tracking operational KPIs, patient satisfaction, appointment flow, and service quality.
• Develop, implement, and continuously improve clinic SOPs, workflows, and operational processes.
• Ensure compliance with Ministry of Health (MOH) regulations, licensing requirements, infection control standards, and workplace safety policies.
• Manage staff scheduling, attendance, manpower planning, and resource allocation to ensure adequate daily coverage.
• Monitor inventory levels of medicines, medical supplies, and equipment, ensuring timely procurement and cost-effective stock management.
• Handle patient feedback, complaints, and service recovery professionally to maintain high patient satisfaction.
• Collaborate closely with doctors and department heads to improve clinical operations and patient outcomes.
• Prepare operational reports, analyze clinic performance, and recommend continuous improvement initiatives.
• Manage clinic budgets, operational expenses, and cost-control measures to achieve financial targets.
• Support recruitment, onboarding, performance management, and staff training to build a high-performing healthcare team.

Requirements :

• Bachelor's Degree in Healthcare Management, Business Administration, Hospital Administration, Nursing, or a related field.
• Minimum 3–5 years of management experience in a clinic, medical center, hospital, or healthcare environment.
• Strong leadership and people management skills.
• Excellent knowledge of clinic operations, patient service, and healthcare administration.
• Familiarity with Ministry of Health (MOH) regulations and healthcare compliance requirements.
• Experience in staff scheduling, inventory management, budgeting, and operational planning.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office and clinic management or electronic medical record (EMR) systems.
• Able to work independently in a fast-paced healthcare environment.
• Experience managing multi-disciplinary healthcare teams.
• Knowledge of quality assurance, accreditation standards, and risk management.
• Experience with panel management, insurance claims, and third-party administrators (TPAs).
• Strong project management and process improvement capabilities.
• Possession of a valid driving licence and access to personal transportation is an added advantage.

Employee Contributions provided:

• KWSP provided
• SOCSO/ PERKESO provided
• EIS provided

Benefits:

• Annual Leave, Medical Leave & Public Holidays (in accordance with the Employment Act)
• Staff Medical Consultation & Treatment Benefits
• Continuous Professional Development (CPD) & Training Opportunities
• Sponsorship for Relevant Certifications and Courses (subject to company policy)
• Career Advancement Opportunities
• Supportive and Collaborative Working Environment
• Staff Engagement Activities & Team Building Events
• Maternity & Paternity Leave (in accordance with company policy)
• Compassionate Leave
• Marriage Leave (subject to company policy)
• Staff Parking (where available)

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Experience:

• clinic manager: 1 year (Required)

Work Location: In person