全职 Front Office Assistant 工作, 薪水 up to MYR 2,200, 1975 Avenue & Hotel Johor 公司招聘中 - Ricebowl

Job Summary:

The Front Office Assistant is responsible for delivering warm, efficient, and professional service at the reception. This role handles guest arrivals, departures, inquiries, and ensures a smooth and memorable check-in and check-out experience. As the hotel's first point of contact, the Front Office Assistant upholds brand standards and contributes to overall guest satisfaction.

Key Responsibilities

Guest Service & Front Desk Operations

• Welcome guests upon arrival and assist with check-in and check-out procedures.
• Handle guest inquiries, reservations, and room assignments accurately.
• Provide information on hotel facilities, services, and local attractions.
• Attend to guest requests and ensure timely follow-up for service recovery if required.
• Manage telephone calls and messages in a professional manner.

Administrative & System Duties

• Operate the Property Management System (PMS) accurately for bookings, billing, and night audit support.
• Handle cash, credit transactions, and maintain accurate shift reports.
• Assist with daily room status updates and coordinate with Housekeeping and other departments.
• Monitor guest accounts, special requests, and VIP listings.

Coordination & Communication

• Liaise with other departments to ensure guest requests are fulfilled promptly.
• Report any irregularities, maintenance issues, or guest concerns to the Duty Manager.
• Support Front Office operations during peak periods or staff shortages.

Safety & Security

• Follow all hotel safety, security, and emergency procedures.
• Maintain confidentiality of guest information and ensure compliance with hotel policies.

Qualifications & Requirements

· Diploma or Certificate in Hospitality or related field preferred.

· Minimum 1 year of hotel front office experience (fresh graduates may be considered).

· Good communication and interpersonal skills.

· Proficient in PMS/Opera or similar systems.

· Able to work shifts, weekends, and public holidays.

· Customer-oriented with a positive, professional attitude.

Candidates who are Mandarin-speaking are highly preferred

Key Competencies

· Excellent customer service

· Communication skills

· Attention to detail

· Problem-solving

· Multitasking

· Teamwork

Job Type: Full-time

Pay: RM1,700.00 - RM2,200.00 per month

Work Location: In person