全职 Amazon Customer Support ( Immediate Joiner ) 工作, 薪水 up to MYR 5,000, Transcosmos Malaysia Federal Territory 公司招聘中 - Ricebowl

We are looking for a Customer Service / Call Centre Agent to be the primary point of contact for customers, providing timely and accurate support through email, chat, and outbound calls.

You will assist customers with product-related inquiries, basic technical troubleshooting, order and delivery issues, and after-sales support. The ideal candidate is a good communicator, solution-oriented, and able to remain calm and professional when handling challenging customer situations.

Key Responsibilities

Customer Support

• Respond to customer inquiries via email, chat, and outbound calls in a timely and professional manner.
• Handle after-sales inquiries, complaints, and service recovery cases.
• Resolve customer issues with clear communication and a solution-focused approach.
• Manage complex or difficult customer interactions professionally.
• Investigate customer concerns and provide accurate resolutions.

Product & Technical Support

• Provide basic troubleshooting support for consumer electronics and smart devices.
• Assist customers with device setup, connectivity, Bluetooth, firmware, storage, and general functionality.
• Identify whether an issue is related to software, hardware, or user operation.
• Guide customers on proper product usage to reduce unnecessary returns or exchanges.
• Recommend the appropriate next steps when technical issues cannot be resolved remotely.

Order & Logistics Support

• Assist customers with order and shipment tracking inquiries.
• Handle delivery issues such as delays, lost parcels, incorrect addresses, and failed delivery attempts.
• Coordinate with internal teams regarding replacements, reshipments, refunds, and inventory matters.
• Provide customers with accurate delivery timelines and updates.
• Follow up on outstanding cases to minimise escalations.

Platform & Policy Compliance

• Handle after-sales requests according to company and platform policies.
• Process claims, disputes, refunds, and negative feedback cases appropriately.
• Ensure all customer communication is accurate and compliant with company guidelines.
• Follow platform-specific procedures and operational requirements.
• Maintain awareness of actions that may violate company or platform policies.

Service Quality & Operations

• Prioritise customer cases based on urgency and business impact.
• Maintain accurate records and case documentation in internal systems.
• Follow Standard Operating Procedures (SOPs) and company guidelines.
• Complete assigned tasks within the required timeframe.
• Take ownership of customer cases and ensure appropriate resolution.
• Maintain a high standard of customer service and customer satisfaction.

Requirements

• Minimum 1 year of experience in Customer Service, Call Centre, Technical Support, E-commerce, or a related field.
• Strong verbal and written communication skills.
• Good problem-solving and analytical skills.
• Comfortable handling customer complaints and challenging situations.
• Basic understanding of consumer electronics or smart devices is an advantage.
• Able to work in a fast-paced and target-driven environment.
• Detail-oriented with good case documentation skills.
• Able to work independently as well as within a team.
• Proficient in English; additional languages are an advantage.

What We Offer

• Competitive salary package.
• Structured training and onboarding.
• Opportunities for career development and growth.
• Supportive and professional working environment.
• Exposure to customer service, technical support, and e-commerce operations.

Interested candidates are encouraged to apply with their updated resume.

Pay: RM4,500.00 - RM5,000.00 per month

Benefits:

• Dental insurance
• Health insurance
• Professional development

Work Location: In person