To manage the day-to-day IT operations of the property, ensuring all systems, networks, equipment, and technology services are functioning effectively to support business operations and user requirements.
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THE JOBSCOPE
Oversee daily IT operations and services within the property.
Provide technical support to all departments and users.
Troubleshoot hardware, software, network, system, and connectivity issues.
Maintain computers, servers, network equipment, printers, POS systems, and other IT devices.
Monitor network and system performance and ensure issues are resolved promptly.
Manage user accounts, email accounts, system access, and permissions.
Install, configure, and maintain IT hardware and software.
Ensure regular system updates, backups, and maintenance are carried out.
Monitor IT security, antivirus protection, and access controls.
Maintain IT equipment, asset records, software licences, and warranties.
Coordinate with external IT vendors and service providers for maintenance and technical support.
Support the IT requirements of meetings, events, and daily property operations.
Assist with IT projects, system upgrades, installations, and improvements.
Identify technology requirements and recommend practical solutions.
Maintain records of IT incidents, maintenance, equipment, and system configurations.
Monitor IT-related expenses and assist with procurement when required.
Ensure compliance with company IT policies, procedures, and security standards.
Provide timely support for urgent IT issues to minimise disruption to operations.
Work closely with department heads to understand and address their IT requirements.
Perform other duties assigned by management.
REQUIREMENTS
Minimum 3–5 years of relevant IT experience.
Experience in IT support, networking, infrastructure, and troubleshooting.
Good knowledge of hardware, software, Microsoft 365, and network systems.
Good problem-solving and communication skills.
Service-oriented and responsive to users’ needs.
Well-organised and able to manage multiple priorities.
Able to coordinate with external vendors and service providers.
Willing to work shifts or provide support outside normal working hours when required.