居家办公 Live Chat Support- Customer Service Officer 工作, 薪水 up to MYR 2,600, Megan Jewellery Pulau Pinang 公司招聘中 - Ricebowl

Job description:

• Respond to any inquiries, issues, or concerns raised by customers in a professional manner
• Identify and assess customer needs to ensure satisfaction, resolve customer complaints and issues promptly and effectively
• Conduct LIVE sessions on Shopee, Facebook, Instagram, or other social media platform
• Maintain good relationships with potential customers
• Provide accurate information about products, services, and company policies
• Work closely with team members to support and manage corporate events professionally when required
• Handle daily customer service operations efficiently and professionally
• Assist in shooting short-form content (photos/videos) for social media purpose
• Support live-selling and promotional content creation, including behind-the-scenes and product highlight videos

Additional Responsibilities (E-Commerce Support):

• Support shooting content (I.e general modelling )
• Assist customers with order status, payment issues, delivery tracking, returns, and refunds
• Support online promotions, campaigns, and live-selling activities
• Update customer records and order information accurately in the system

Job Requirements:

• Previous customer service experience is an advantage (fresh graduates are welcome)
• Minimum SPM qualification
• Willing to work 6 days per week (Saturday & Sunday work from home)
• Able to work on shifts (Morning and Noon shift) and weekends
• Basic computer skills and familiarity with social media/e-commerce platforms will be an advantage
• Good communication skills and customer-oriented mindset

Job Type: Full-time

Pay: RM2,200.00 - RM2,600.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Professional development

Application Question(s):

• Willing to perform live streaming?
• Willing to work 6 days per week including weekend?

Work Location: In person