全职 Service Desk Engineer 工作, 薪水 up to SGD 3,100, U3 INFOTECH PTE. LTD. North Region (Singapore) 公司招聘中 - Ricebowl

The Service Desk Engineer serves as a Subject Matter Expert (SME) within the service desk team, acting as the primary escalation and knowledge point for assigned products, applications, or domains. The role provides Level 1 IT support via phone and remote tools and is responsible for supporting and administering Microsoft 365 (M365) environments, including user management, mailbox configuration, and issue resolution across M365 services.

Service Desk & Incident Support


Provide First Call Resolution (FCR) support via phone, email, and remote access tools
Perform Level 1 troubleshooting, incident classification, prioritization, and escalation to resolver groups when required
Maintain end-to-end ownership of incidents until closure with accurate documentation


Support, troubleshoot, and administer Microsoft 365 ecosystem, including:


Outlook, Office Apps
Teams, OneDrive, SharePoint
Copilot
Intune (basic device/app support)
Manage user accounts, mailboxes, licenses, and access using M365 Admin portals
Monitor service health and respond to M365-related incidents


Essential Qualifications


Diploma with minimum 2 years of end-user support or service desk experience


Hands-on experience supporting:


Desktops, laptops, tablets, and smartphones
Windows OS and Active Directory
Microsoft 365 applications and services


Preferred Skills & Experience


VPN and macOS support knowledge
Strong understanding of hardware, peripherals, and accessories
Experience supporting Wi-Fi and LAN connectivity