全职 Technical Account Manager 工作, 薪水, Globe Teleservices Pte. Ltd. Federal Territory 公司招聘中 - Ricebowl

Experience: 3 to 5+ years 

Employment: Full-time  

Skills: REST APIs, CPaaS, SMS, Voice, WhatsApp, RCS, SDKs & Project Management 

Language Requirement: Fluent in Mandarin and English (both spoken and written) 

Location: Malaysia

Position Summary

The Technical Account Manager serves as the primary pre-sales and post-sales contact responsible for guiding customers through the solution consulting, successful testing , deployment and adoption of GTS’s solutions. The role combines project management, technical consulting, customer success, and stakeholder management to ensure customers achieve rapid time-to-value and successful go-live outcomes. 

Key Responsibilities

Sales Support & Solution Consulting

• Partner with Account Executives and Sales Directors to support the pre-sales process. 
• Understand customer business objectives, technical environments, and communication requirements. 
• Conduct discovery workshops to identify customer pain points and solution opportunities. 
• Translate business requirements into technical solution designs. 

Product Demonstrations & Proof of Concepts

• Deliver product demonstrations and technical presentations to customers and partners. 
• Design and execute Proof of Concepts (PoCs) and pilot projects. 
• Showcase GTS's capabilities across: 
• Messaging APIs (SMS, WhatsApp, RCS) 
• Voice Solutions 
• Verification & Authentication 
• Marketing Automation solution
• Digital onboarding solutions

Technical Solution Design

• Create solution architectures and technical proposals. 
• Develop integration recommendations and deployment plans. 
• Support customers through API evaluations and implementation planning. 
• Work closely with product and engineering teams to address technical requirements. 

Customer Onboarding & Implementation

• Lead end-to-end implementation projects from contract signature through production launch. 
• Conduct project kick-off meetings and establish implementation timelines and milestones. 
• Manage onboarding activities for enterprise customers across multiple industries. 
• Ensure successful deployment of SMS, Voice, Verification, Fraud Prevention, and Identity products. 

Technical Integration Management

• Act as the primary technical liaison during implementation. 
• Lead API integration discussions with customer engineering teams. 
• Support customer developers with integration requirements, testing, and troubleshooting. 
• Guide customers through product configuration and setup processes. 
• Provide expertise on APIs, SDKs, messaging workflows, and authentication solutions. 

Project & Stakeholder Management

• Develop implementation plans and monitor project progress. 
• Identify risks, dependencies, and escalation points. 
• Coordinate with customer stakeholders, including Product Managers, Engineers, Architects, and Executives. 
• Provide regular status updates to customers and internal leadership. 
• Manage multiple concurrent implementation projects. 

Customer Success & Adoption

• Drive customer adoption and accelerate time-to-revenue. 
• Ensure customers realize expected business outcomes. 
• Build strong relationships with customer technical and business teams. 
• Serve as a trusted advisor during onboarding and early lifecycle stages. 
• Support successful transition to Customer Success or Account Management teams after implementation. 

Cross-Functional Collaboratio

• Partner with Sales, Product, Support, and Operations teams. 
• Escalate and resolve technical or operational issues. 
• Improve implementation methodologies, documentation, and onboarding processes. 
• Contribute to global scaling of implementation programs and best practices. 

Required Qualifications

Experience

• 3–5+ years of experience in: 
• Implementation Management 
• Technical Project Management 
• Solutions Engineering
• Technical Account Management 
• Customer Success in SaaS or CPaaS environments 
• Experience managing customer-facing technical projects. 

Technical Skills

• Strong understanding of REST APIs and API integrations. 
• Knowledge of messaging platforms (SMS, Voice, OTT channels). 
• Experience with SDK implementations. 
• Familiarity with SaaS architecture and cloud-based solutions. 
• Ability to troubleshoot technical integration issues. 

Business & Soft Skills

• Excellent project management skills. 
• Strong communication and presentation abilities. 
• Customer-centric mindset. 
• Ability to influence cross-functional stakeholders. 
• Strong analytical and problem-solving capabilities. 
• Fluent in English and Mandarin.