全职 Application Support Engineer (Jurong West) 工作, 薪水 up to SGD 3,500, SCIENTEC CONSULTING PTE. LTD. Islandwide (Singapore) 公司招聘中 - Ricebowl

We are looking for a proactive and customer-focused Application Support Analyst to provide day-to-day support for critical business applications. You will play a key role in ensuring system availability, resolving application issues, and delivering excellent support to business users while working closely with internal technical teams and external vendors.

• Working Hours: Mon-Fri
• Working Location: Jurong West
• Salary Package: Up to $5500 (basic) x 12 months
• Job Type: Contract

This is an excellent opportunity for candidates who enjoy troubleshooting, stakeholder engagement, and driving continuous service improvements in a fast-paced environment.

Key Responsibilities

• Provide day-to-day application support to ensure business systems remain stable and available.
• Monitor, investigate, and resolve incidents and support tickets within agreed SLA timelines.
• Perform incident triage, troubleshooting, root cause analysis, and coordinate timely resolution.
• Track application defects and work closely with development teams and vendors to ensure fixes are delivered.
• Manage service requests and change requests, ensuring proper documentation and communication throughout the process.
• Liaise with business users to understand issues, provide regular updates, and ensure a positive support experience.
• Coordinate across multiple teams and vendors to resolve application and integration-related issues.
• Monitor recurring incidents and recommend preventive measures to improve system reliability.
• Support system testing and validation where required for fixes and enhancements.
• Maintain support documentation, knowledge articles, and operational procedures.

Requirements

• Experience in Application Support, Production Support, IT Operations, or a similar support role.
• Good understanding of incident management, service request, and change management processes.
• Strong analytical and troubleshooting skills with the ability to identify root causes.
• Excellent communication and stakeholder management skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Customer-oriented mindset with strong attention to detail.

Candidates with the following technical exposure will have an advantage:

• Basic to intermediate SQL for querying and troubleshooting data.
• Understanding of application architecture and system workflows.
• Familiarity with APIs, system integrations, batch jobs, and interfacing concepts.
• Knowledge of application lifecycle management and defect tracking.
• Experience supporting or developing OutSystems applications is a plus.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy(*************).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Elane Yap Theng Yu- R1989397

ScienTec Consulting Pte Ltd - 11C5781