Overall management of cold and hot wallets, balance allocation, and cross-chain/token event handling; ensuring timely and accurate deposits, withdrawals, and internal transfers.
Monitor on-chain confirmations, transaction fees, and abnormal flows; handle transaction failures/delays/errors; establish SLAs and emergency procedures.
Maintain address whitelists, permissions, and multi-signature mechanisms to ensure asset security and consistency between accounts and physical assets.
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II. Security, Risk Control, and Compliance
Build a risk control system to identify fraud, money laundering, and large-scale abnormal transactions; cooperate with anti-money laundering/KYC/sanction screening.
Implement regulatory requirements; prepare audit and licensing materials; liaise with regulators, auditors, and custodians.
Develop security contingency plans; organize attack and defense drills; ensure the security of private keys, signature systems, and HSM/MPC. Security
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III. System Construction and Optimization
Develop operational guidelines, approval processes, and permission matrices to promote automated reconciliation and monitoring.
Coordinate with technology, product, and customer service teams to drive network upgrades, new coin launches, and feature iterations.
Review operational data to optimize efficiency and reduce costs and risks.
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IV. Team and Cross-Departmental Collaboration
Lead the operations team, clarify responsibilities and provide training to improve responsiveness and processing capabilities.
Liaise with transaction, finance, legal, and compliance departments to ensure smooth fund, settlement, and business operations.
Handle major events and user requests to maintain brand and trust.