jobs in Hitachi Sunway Information Systems

全职 Level 2 Technical Support 工作, 薪水, Hitachi Sunway Information Systems Federal Territory 公司招聘中 - Ricebowl

Level 2 Technical Support

Hitachi Sunway Information Systems

Undisclosed

全职

KL City, Federal Territory

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工作地点

  • Kuala Lumpur Federal Territory Malaysia

职位描述

岗位职责

  1. Provide Level 1 and Level 2 technical support for end users on hardware, software, and IT-relatedissues.
  2. Diagnose and resolve desktop, laptop, printer, peripheral, and connectivity issues.
  3. Handle incidents, service requests, and problem tickets within agreed SLA and KPI targets.
  4. Administer and support Microsoft 365 services including Exchange Online, Outlook, Teams, OneDrive,SharePoint Online, and Office applications.
  5. Administer SCCM/MECM for software deployment, OS deployment, patch management, and inventory management.
  6. Perform PC imaging, software installation, hardware deployment, and device lifecycle management.
  7. Coordinate service activities between users, vendors, offshore teams, and internal IT teams.
  8. Support infrastructure and workplace technology projects.
  9. Maintain technical documentation and knowledge base articles.
  10. Provide onsite and remote offshore operational support when required.

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