We are looking for a highly driven and hands on Retail Manager to lead daily operations, improve processes, and drive performance across the organisation.
ROLES AND RESPONSIBILITIES:
- Overseeand manage day-to-day operations to ensure efficiency, productivity, and service quality
- Develop and implement operational strategies aligned with business goals
- Monitor KPIs and operational metrics; identify gaps and implement corrective actions
- Lead,supervise, and develop operations teams to achieve performance targets
- Manage budgets, cost controls, and resource planning
- Improve work flows, systems, and SOPs to enhance operational efficiency
- Ensure compliance with company policies, regulatory requirements, and workplace safety standards
- Collaborate with cross-functional teams including Sales, Finance, HR, and Supply Chain
- Drive continuous improvement initiatives and operational excellence projects
REQUIREMENTS:
- Bachelor’sDegree in Business Administration, Operations Management, Supply Chain, o rrelated field
- Minimum 3 years of relevant operations experience, with at least 2 years in a managerial role
- Strongleadership and team management skills
- Proventrack record in process improvement and cost optimisation
- Strong analytical and problem-solving abilities
- Excellent communication and stakeholder management skills
- Proficient in Microsoft Office; experience with ERP systems is an advantage
- Ability to thrive in a fast-paced environment