Manage all complaints. To fill up complaint data into Computerized Management Maintenance System (CMMS), and ensure all complaints meet the KPI guidelines and criteria which has been set by Concession Company
Monitor and update any open complaint or extension time needed to Operation Manager
Update total of complaint received on daily basis at the office notice board
Assist Operation Manager on the Plan Preventive Maintenance schedule
To monitor, check and verify all Plan Preventive Maintenance checklist submitted by technicians
Manage and notify the Concession and /or Management Office for repair works activity
Manage all Concession Company Site Memo including record memo received in CMMS system and make a data backup in the Cloud Drive
Monitor and update Proactive work list and daily reports submitted by technicians in the Records system
Provide supports and commitment to the company quality management system (QMS) for its effectiveness
Distribute Customer Satisfaction Survey forms to the Management Office
Provide supports and commitment to the company quality management system (QMS) for its effectiveness
Prepare, compile, and submit hard copy reports to clients
Any other task assigned by the immediate superior or Management team