全职 Technical Support Engineer 工作, 薪水 up to MYR 4,500, RLCTECH MALAYSIA SDN. BHD. Federal Territory 公司招聘中 - Ricebowl

Key Responsibilities

• Provide technical support for OceanBase database products for global enterprise customers through ticketing systems and other remote support channels.
• Perform issue intake, priority assessment, information gathering, and initial troubleshooting; assist in handling production issues and resolve standard cases by following established processes and knowledge base articles.
• Analyze logs, monitoring metrics, and related diagnostic information to help identify issue causes and track case progress.
• Escalate complex issues to senior engineers or Engineering teams when needed, and provide timely updates to customers and internal stakeholders.
• Document troubleshooting steps, known issues, workarounds, and resolutions, and contribute to the knowledge base.
• Continuously learn OceanBase, database fundamentals, distributed systems, and production troubleshooting methodologies.

Requirements

• Diploma or higher in Computer Science, Information Technology, Software Engineering, Data Engineering, or a related field.
• Proficiency in spoken and written Mandarin and English is required.
• Basic knowledge of Linux and command-line operations.
• Understanding of relational database concepts and SQL fundamentals.
• Strong analytical thinking, problem-solving skills, and learning ability.
• Good customer service mindset and teamwork skills.
• Self-motivated and willing to continuously learn new technologies and product features.
• Willingness to work in a 24×7 rotating shift environment.

Preferred Qualifications

• Internship or work experience in DBA, database technical support, system administration, or related roles is a plus; 1–3 years of relevant experience is preferred.
• Academic, internship, or work experience with enterprise databases such as OceanBase, Oracle, DB2, MySQL, PostgreSQL, or SQL Server.
• Background in database vendors, enterprise software companies, cloud providers, or infrastructure technology companies is a plus.
• Experience in technical support, operations, or customer delivery in mission-critical industries such as banking, payments, securities, fintech, or telecommunications is a plus.
• Exposure to distributed systems, cloud computing, operating systems, or infrastructure-related projects.
• Familiarity with Shell, Python, or SQL scripting.

Work Schedule

• Participate in a 24×7 rotating shift operation.
• Work 8-hour shifts, including day shifts, night shifts, weekends, and public holidays, based on the assigned roster.
• Shift rotations and schedules will be managed to ensure continuous global customer support coverage.

Pay: RM3,500.00 - RM4,500.00 per month

Work Location: In person