全职 Site Supervisor 工作, 薪水 up to MYR 4,000, IPSB Technology Johor 公司招聘中 - Ricebowl

Key Responsibilities

• Oversee daily IT support operations at the customer site.
• Supervise Team Leaders and provide guidance to the onsite IT Executive team.
• Monitor incidents, service requests, ticket backlog, SLA performance and escalations.
• Ensure proper shift handover, reporting and follow-up of outstanding issues.
• Act as the main operational contact between the company, customer and onsite team. Manage technical, operational and customer-related escalations.
• Provide technical guidance to Team Leaders and IT Executives when required.
• Coordinate with internal teams, vendors, partners and principals for issue resolution.
• Review service reports, incident reports, activity reports and operational updates.
• Monitor manpower coverage, attendance, discipline and team performance.
• Ensure the team follows company procedures, customer requirements and standard operating procedures.
• Identify recurring issues, service gaps, operational risks and areas for improvement.
• Support customer meetings, service reviews and operational discussions when required.
• Maintain good communication and working relationships with customers, vendors and internal teams.
• Escalate major issues, critical incidents and risks to management when required.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Engineering or related field.
• Minimum 5 years of experience in IT support, technical support, end-user computing or related IT operations.
• Minimum 2 years of experience in team supervision, team lead or site coordination role.
• Strong knowledge of desktop, laptop, printer, operating system, network and end user support.
• Good understanding of incident management, service request handling, SLA monitoring and escalation process.
• Experience with ticketing systems, remote support tools and IT documentation.
• Able to supervise Team Leaders and manage overall site operations with minimum supervision.
• Good communication skills in English and Bahasa Malaysia.
• Strong leadership, problem-solving and decision-making skills.
• Customer-focused, responsible, disciplined and able to work under pressure.
• Willing to work onsite and be stationed at the customer’s site.
• Preferred Skills Experience in managed services or enterprise IT support environment.
• Experience overseeing 24x7x365 IT support operations. Basic knowledge of servers, firewall, VPN, cloud services or cybersecurity (will be added advantage).
• Experience in service reporting, SLA review and customer coordination. Knowledge of ITIL practices will be an added advantage.

Pay: RM2,800.00 - RM4,000.00 per month

Benefits:

• Additional leave
• Opportunities for promotion
• Professional development

Work Location: In person