Key Responsibilities
Order Fulfilment & Packing
Process, pick, pack, and fulfil online and corporate customer orders accurately across multiple eCommerce platforms.
Verify product SKUs, quantities, and order details before order fulfilment.
Ensure all orders are packed according to company SOPs and packaging guidelines.
Prepare orders for timely dispatch and delivery.
Quality Control
Conduct quality checks on products before shipment.
Record quality control videos and capture photographs for documentation purposes when required.
Ensure products meet the company's quality standards prior to dispatch.
System & Inventory Administration
Process Transfer Orders (TO) and Sales Orders (SO) using Oracle NetSuite (training will be provided).
Update fulfilment trackers, operational records, and inventory-related information accurately and promptly.
Maintain proper documentation and filing of fulfilment activities.
Customer & Operational Support
Liaise with internal departments to fulfil customer requirements and resolve order-related queries.
Ensure fulfilment processes comply with established SOPs, operational procedures, and quality standards.
Support day-to-day eCommerce operations and perform other ad hoc duties as assigned.
Requirements
Minimum Nitec, Higher Nitec, Diploma, or equivalent qualification.
Prior experience in eCommerce fulfilment, warehouse operations, logistics, or order processing will be an advantage.
Familiarity with ERP systems such as Oracle NetSuite is preferred but not required.
Proficient in Microsoft Office applications, particularly Excel.
Strong attention to detail and accuracy.
Able to work independently and as part of a team.
Good organisational and time management skills.
Physically fit and comfortable handling packing and fulfilment activities.
Positive attitude with a willingness to learn and adapt in a fast-paced environment.