全职 Senior Segment Manager 工作, 薪水, Bank Of China (Hong Kong) Hong Kong Island, Hong Kong 公司招聘中 - Ricebowl

Responsibilities:

• Align with the bank’s strategic direction to plan customer segment management and business strategies, set business objectives for customer segments, and enhance customer profitability contribution

• Formulate corresponding market share expansion and marketing strategies based on segment management strategies and value propositions, execute initiatives, and monitor outcomes to achieve business objectives

• Develop concrete business development plans, including but not limited to customer acquisition, cross-selling, up-selling, and retention programs, to nurture high-potential and high-value customer segments through targeted acquisition, development, and consolidation strategies

• Collaborate with product managers to enrich product offerings within the brand, deepen service quality, and optimize both brand image and customer experience

• Establish end-to-end customer relationship management and services models for each customer segment to strengthen long-term relationships and ensure timely and contextually relevant communication

• Define frontline training needs, provide content for training, and establish internal communications

• Identify and select various types of commercial organizations/partners to explore collaborative business opportunities

• Propose necessary operational resource allocation to management to ensure effective utilization of resources

Requirements:

• A minimum 8 years of relevant experience, including at least 3 years within Banking and / or Financial Institution;

• A minimum 8 years of relevant experience, including at least 2 years of supervisory and / or management experience;

• Familiar with Personal Banking Wealth Management and related Products (including Deposit, Unit Trust, Bonds, Securities, Structured Products, Insurance and Mortgage, etc)

• Understand market and competitors practice on Wealth Management and related Products

• Candidate with less experience will be considered as Segment Manager

If you are applying for in-scope position(s) under the Mandatory Reference Checking Scheme (i.e., A role carrying out regulated activities licensed by the IA, SFC & MPFA), you are required to undergo the Mandatory Reference Checking. Our responsible recruiter will inform you the details of the MRC process and the requirements in due course.