Internship Information Technology (IT) 工作, 薪水 up to MYR 850, Mayflower Group Federal Territory 公司招聘中 - Ricebowl

Internship Duration: 3 months to 6 months

Location: Wisma UOA II, KL (easily accessible via the linked Bridge to Monorail Station)

We are looking for a motivated IT Support Intern to join our Team.

The intern will gain hands-on experience in daily IT operations, including providing basic technical support, managing IT documentation, handling support tickets, and assisting with IT asset management.

Education: Diploma/Degree in Information Technology, Computer Science, or a related field.

Key Responsibilities:

IT Documentation Management

• Maintain IT records, logs, and documentation.
• Assist in updating user guides, SOPs, and troubleshooting materials.

IT Ticket Management

• Monitor and manage IT support requests.
• Categorize issues, prioritize based on urgency, and follow up on ticket status.

Data & Record Management

• Update and maintain IT records, databases, and asset information.
• Ensure data accuracy, confidentiality, and proper documentation.

Basic IT Support

• Provide first-level support for hardware, software, network, email, and system-related issues.
• Assist users with basic troubleshooting and escalate complex issues when required.

IT Asset Management

• Assist in tracking IT equipment and maintaining asset records.
• Support inventory checks and audits.

User Support & Communication

• Respond to employee IT inquiries professionally.
• Provide guidance on IT systems and coordinate with the IT team for issue resolution.

System Maintenance Support

• Assist the IT team with routine system checks, software installation, updates, backups, and basic maintenance activities.

Continuous Improvement

• Assist in identifying areas for improvement in IT processes, documentation, and user support.
• Provide suggestions to enhance IT service quality and efficiency.
• Support preventive maintenance tasks to ensure smooth system operations.

Interested candidates are invited to submit the following documents:

• Updated Resume/CV
• Internship Placement Letter from your University/College
• Latest Semester Results/Academic Transcript

Email: *************/ *************

Pay: RM600.00 - RM850.00 per month

Application Question(s):

• What are your internship start and end dates? (Best if you need the exact duration.)

Work Location: In person