JLL Hiring! Full Time Corporate Services Coordinator in - Ricebowl

Receptionist / Corporate Services Coordinator JD

Reception Job Description:

The reception team provides a critical function within Blackstone. They are the first point of contact for our guests. These first impressions are key to setting the scene for a positive Blackstone experience, delivering world-class and seamless customer service.

Call Management

• Receiving, fielding and re-directing internal and external calls
  
  

Guest Management

• Welcoming all visitors to Blackstone
• Notifying departmental EA’s and/or meeting host of their guest’s arrival
• Coordinating with building lobby and other reception desk
• Coordinating with Dining Services team as and when needed / arranging catering for local meetings / events
• Creating and running daily reports from EMS / Book-It
  
  

Conference Room Management

• Proactively managing bookings and resolving meeting room conflicts via EMS /Book-It system
• Liaising with other IT and Global Corporate Services (GCS) functions to ensure meetings run smoothly
• Performing daily room checks of all conference rooms; reporting any issues by creating SNOW tickets and monitoring until issues are resolved
  
  

Blackstone Knowledge

• Receptionists will need to gain an understanding of Blackstone so they are able to engage in passing conversation with guests or when fielding questions from callers
  
  

Receptionists must become adept at recognising key business unit leaders and corresponding EAs and learning any preferences in relation to call forwarding or guest greeting, escorting and delivery.

Physical Reception Areas

• Ensuring the reception area is pristine, clean and tidy at all times
• Reporting facilities issues (e.g., broken / worn furniture, blown light bulbs, dirty floors, carpets, walls etc.) immediately. Raising SNOW tickets, and following up until these items are resolved
• Ensuring newspapers, magazines and publications are current and neatly displayed
• Ensuring wardrobes are empty of debris, and free and clear to accept guests’ coats and luggage
  
  

Corporate Services Coordinator responsibilities:

• Local point of contact for Regional Corporate Services team
• Assist with office relocation project
• Assist Regional Event Marketing Coordinator with local events
• Mail / print services (including stationary inventory management)
• Subscription services
• Courier management
• Physical Records Management
• Facilities Management requests and FM ticket creation and tracking ensuring tickets are actioned and closed
• Pantry services management
• Security requests and monthly access report management
• Expenses and Invoice Management
• BMO & Cleaning requests including pest control
  
  

Qualifications:

• Excellent communication skills (both oral and written)
• Proven track record on a busy reception desk with exceptional attention to detail
• Excellent organizational and multi-tasking skills with the ability to prioritize tasks
• Courteous and cooperative
• Able to work independently
• Client-oriented and exceptional customer service skills with the ability to anticipate requests
• Honest and discreet