全职 Customer Relations Executive (Property) 工作, 薪水 up to MYR 4,500, ECOWORLD DEVELOPMENT GROUP BERHAD Federal Territory 公司招聘中 - Ricebowl

Internal Job Title: Executive, EWRC

Role Summary:

Administer the vacant possession process, oversee defect rectifications, manage customer feedback, and ensure services are delivered in line with Eco World Class standards.

Why Join Us?

• Be part of a leading public listed property developer with a strong operational track record and long-term stability.
• Contribute to work that has real, on-the-ground impact across the business.
• Work in a structured environment where cross-functional collaboration is part of how things get done.
• A forward-looking culture that embraces technology and innovation.
• Clear pathways for growth, for people who are ready to take on more.

Key perks/ Benefits

• Compensation that's competitive and fairly benchmarked.
• Performance-based bonuses tied to results.
• Medical and insurance coverage.
• Learning and development opportunities for those who want to keep growing.
• Team events and activities that give you room to connect outside of work.

Key Responsibilities:

Support to Customer Service Operations

• the timely completion of defect works
• Supports smooth operational flow across developments through efficient task execution.
• Collaborates with internal departments and contractors to ensure completion of defect works on time.

Defect & Complaint Management

• Addresses customer feedback professionally and proposes solutions aligned with service standards.
• Implements effective follow-up measures to ensure prompt closure of complaints.
• Reviews complaint trends and supports continuous service improvement initiatives.
• Identify recurring customer concerns and recommend process improvements to enhance service quality and operational efficiency.

Team Coordination & Delegation

• Supports the team by following up on task completion related to operations and defect management.
• Assists in compiling reports and updates to assist managers in evaluating operational efficiency.
• Participates in training sessions and operational reviews to maintain consistent service delivery.

Community Maintenance & Security

• Coordinates with maintenance and security teams to achieve operational standards efficiently.
• Liaises with system vendors to review system functionality and address setbacks proactively.

Reporting & Documentation

• Prepares and follows up on documentation, reports, and photographic records for defect management.
• Ensures timely submission of reports and documentation as per Eco World SOPs.
• Maintains accurate records for tracking operational and customer service activities.

Qualifications and Experience

Educational Background

• Degree/Diploma in Business Studies, Administration, Management, or equivalent.

Experience Requirements

• Minimum 2 years’ experience in customer service/hospitality field.

Join us and be part of a team that is committed to delivering quality environments and operational excellence!

Pay: RM3,600.00 - RM4,500.00 per month

Benefits:

• Free parking
• Health insurance
• Opportunities for promotion
• Professional development

Location:

• Kuala Lumpur (Required)

Work Location: In person