- Hong Kong Hong Kong
全职 VIP Support (IT Division) 工作, 薪水, Tech Advance Consultancy Limited Hong Kong 公司招聘中 - Ricebowl
分享
保存
工作地点
职位描述
岗位职责
Tech Advance Consultancy Limited connects employers and I.T experts and professionals with the very best temporary, permanent, and contract resources.
Our team have over 20 years of experiences in the talent acquisition and recruitment industry and we focus on below some of the main categories.
Our networking I.T professionals are working in a wide range of sectors in different multinational corporation in Hong Kong, such as: Finance & Banking, Food & Beverage, FMCG, Garment, Retail, Telecommunication, Logistic Industries and Government Departments.
Working time shift rotation:
Shift A: 08:30-17:30, and Shift B: 0900-18:00
Key Responsibilities
1. General IT Support (Tier 1 & Tier 2)
End-User Troubleshooting: Diagnose and resolve daily hardware, software, operating system, and application issues for on-site and remote employees.
Provisioning & Deployment: Configure, test, and deploy new corporate laptops (Windows/macOS), smartphones (iOS/Android), workstations, and peripheral equipment.
Account Management: Administer user accounts, security groups, and access permissions within Active Directory, Strong and keen on Microsoft 365, Intune, mobile apps, VC setup, or Google Workspace.
Ticket Management: Log, track, and document all support requests within the company ticketing system (e.g., ServiceNow, Jira, Zendesk), meeting established Service Level Agreements (SLAs).
2. Specialized VIP & Executive Support
Priority Escalation: Serve as the immediate, primary contact for VIP users, fast-tracking their technical issues to ensure near-zero operational downtime.
Executive Deskside Assistance: Provide personalized, high-touch technical support directly at executive offices, boardrooms, and remote corporate environments.
Meeting & Audio-Visual Setup: Set up, test, and actively monitor critical executive meetings, board reviews, and earnings calls using video conferencing tools (Teams,
Zoom, Webex).
Proactive Device Maintenance: Conduct routine health checks, security patch audits, and performance optimizations on executive devices outside of their active working hours.
Key requirement:
Our team have over 20 years of experiences in the talent acquisition and recruitment industry and we focus on below some of the main categories.
Our networking I.T professionals are working in a wide range of sectors in different multinational corporation in Hong Kong, such as: Finance & Banking, Food & Beverage, FMCG, Garment, Retail, Telecommunication, Logistic Industries and Government Departments.
Working time shift rotation:
Shift A: 08:30-17:30, and Shift B: 0900-18:00
Key Responsibilities
1. General IT Support (Tier 1 & Tier 2)
End-User Troubleshooting: Diagnose and resolve daily hardware, software, operating system, and application issues for on-site and remote employees.
Provisioning & Deployment: Configure, test, and deploy new corporate laptops (Windows/macOS), smartphones (iOS/Android), workstations, and peripheral equipment.
Account Management: Administer user accounts, security groups, and access permissions within Active Directory, Strong and keen on Microsoft 365, Intune, mobile apps, VC setup, or Google Workspace.
Ticket Management: Log, track, and document all support requests within the company ticketing system (e.g., ServiceNow, Jira, Zendesk), meeting established Service Level Agreements (SLAs).
2. Specialized VIP & Executive Support
Priority Escalation: Serve as the immediate, primary contact for VIP users, fast-tracking their technical issues to ensure near-zero operational downtime.
Executive Deskside Assistance: Provide personalized, high-touch technical support directly at executive offices, boardrooms, and remote corporate environments.
Meeting & Audio-Visual Setup: Set up, test, and actively monitor critical executive meetings, board reviews, and earnings calls using video conferencing tools (Teams,
Zoom, Webex).
Proactive Device Maintenance: Conduct routine health checks, security patch audits, and performance optimizations on executive devices outside of their active working hours.
Key requirement:
- VIP support experiences
- Speak Native or fluent in English
重要安全守则
申请工作时，切勿提供您的银行或信用卡详细资料。不要转账或完成无关的在线调查问卷。如果您发现可疑内容，请举报此招聘广告。
了解更多