全职 Centre Manager 工作, 薪水, Sunfert International Fertility Centre Federal Territory 公司招聘中 - Ricebowl

JOB PURPOSE
The Centre Manager is accountable for the overall performance of the assigned fertility centre by delivering exceptional patient experiences, achieving financial and operational targets, maintaining regulatory compliance, and building a highly engaged multidisciplinary team.

The role serves as the business leader of the center, ensuring the successful execution of Sunfert Group's strategic objectives while maintaining the highest standards of clinical support, service excellence and operational efficiency.

DUTIES

1. Business Performance

· Own the overall financial and operational performance of the centre.

· Deliver approved annual EBITDA and revenue targets.

· Achieve New Fertility (NF) and IVF conversion targets.

· Monitor centre productivity and identify opportunities to improve efficiency and profitability.

· Analyse monthly business performance and implement corrective action plans.

2. Patient Experience

Lead the delivery of an outstanding patient journey by:

· Ensuring excellent patient satisfaction

· Improving Net Promoter Score (NPS)

· Reducing complaints

· Managing patient recovery service

· Monitoring patient waiting time and clinic flow

· Ensuring consistent service standards across all patient touchpoints.

3. Operations Management

Lead the daily operations of the centre including:

· Clinic scheduling

· Resource planning

· Staff deployment

· Appointment management

· Facility management

· Equipment readiness

· Stock availability

· Business continuity planning

Ensure smooth and efficient clinic operations while optimising resource utilisation.

4. People Leadership

Build a high-performing and patient-centric culture by:

· Leading and coaching the centre team

· Developing staff capability

· Driving accountability

· Managing performance

· Supporting succession planning

· Improving employee engagement

· Creating a positive working environment aligned with Sunfert values.

5. Clinical Quality & Compliance

Ensure full compliance with:

· RTAC Standards

· Ministry of Health requirements

· Company policies

· Clinical governance standards

· Safety requirements

Lead quality improvement initiatives and ensure timely closure of audit findings and corrective actions.

6. Financial Stewardship

Ensure responsible use of company resources.

· Centre operating expenditure

· Cost control

· Budget management

· Procurement governance

· Inventory optimisation

· Reduction of wastage

· Asset utilisation

7. Business Development

Support sustainable business growth through:

· Community engagement

· Fertility awareness programmes

· Referral relationship management

· Corporate collaborations

· Local marketing initiatives

· International patient initiatives

· Improving patient conversion opportunities

8. Facilities & Asset Management

Ensure:

· Safe working environment

· Preventive maintenance

· Equipment uptime

· Housekeeping standards

· Regulatory readiness

· Facility improvements

9. Leadership & Change Management

· Drive organisational initiatives.

· Lead change management projects.

· Promote innovation.

· Encourage continuous improvement.

· Foster cross-functional collaboration.

· Champion Sunfert's culture and values.

REQUIREMENTS
· Bachelor’s degree in Healthcare, Business Administration, Management or related discipline, MBA is an advantage

· Minimum 5 years in healthcare operations

· Minimum 3 years in people leadership

· Experience managing a P&L or business unit is preferred

· Experience in fertility, hospital or specialist healthcare services is an advantage

· Demonstrates strong leadership through strategic thinking, effective decision-making, accountability, coaching, and the ability to lead organizational change. Possess skill sets in financial acumen, business planning, data analysis, problem solving and project management

· Excellent communication, presentation, and relationship management skills

· Confident, professional, and comfortable engaging with doctors and senior stakeholders

· Strong planning, organizational, and execution skills with a results-driven mindset

· Proficient in using Microsoft Word, Excel, Power Point

Benefits:

• Flexible schedule
• Free parking
• Health insurance
• Maternity leave

Work Location: In person