You will perform and automate daily morning system health check and perform continuous real-time monitoring of production systems
As a support analyst, you will act as a link between developers, project managers, operations, traders and external brokers/exchanges, ensuring appropriate information flow when implementing business requests and investigating problems relating to the production environment.
You will maintain technical/user documentation/confluence for new/existing systems.
You'll gain a thorough understanding of the entire company's trading, Order Management Systems (OMS), market data, static data and settlement/clearing systems and workflows.
As a part of our support team, you will identify opportunities for improving reliability and usability through the use of technology.
What we are looking for
Preferably degree qualified professional with a major in Computer Science, or related technical discipline.
Must have experience in the Financial Industry particularly around trading, market data, OMS, FIX protocol and other related systems - minimum two years.
Preferably have an understanding of financial market, instruments, and market data across equities and derivatives.
Must have the ability to communicate clearly and effectively with a range of technical and non-technical stakeholders.
Must be able to work under pressure with changing priorities in a trading room environment.
Demonstrate high level of attention to detail, desire to identify and drive operational and technical improvements within the Susquehanna environment.
Desirable Skills
Experience supporting a trading room environment and working with closely with traders.
Experience working with market data.
Experience working on the Linux or Windows operating systems
Technical skills in bash and python scripting. Optional - PowerShell, VBA, C# and/or other programming languages.
Knowledge of Network fundamentals is a good to have.
A working knowledge of messaging middleware.
Demonstrated desire for continuous problem solving and process improvement.