Retail Sales Assistant (Electronics & E-Commerce)
Company: MT-VIKI / SILICONTEK SDN BHD
Work Location: Plaza Low Yat, Lot ************* & 118
Employment Type: Full-time
Working Hours
Working Days: 6 days per week
Rest Day: 1 weekday
Weekdays (Monday – Friday):
Weekends / Public Holidays (Rotational):
- Shift 1: 10:00 AM – 6:00 PM
- Shift 2: 2:00 PM – 10:00 PM
Job Responsibilities
- Welcome and assist walk-in customers with a friendly and professional attitude.
- Understand customers' needs and recommend suitable audio, video, and electronic accessories.
- Explain product features, specifications, and promotions to help customers make informed purchasing decisions.
- Process sales transactions through cash, card, and e-wallet payment methods.
- Maintain product displays, shop cleanliness, and overall store presentation.
- Perform stock checking, replenishment, and inventory organization.
- Assist in packing and preparing online orders for shipment.
- Manage and monitor the company's Shopee store, including updating product listings when required.
- Reply to customer enquiries and provide after-sales support through Shopee chat in a timely and professional manner.
- Coordinate online orders, order status updates, and ensure smooth order fulfilment.
- Follow company SOPs and carry out duties assigned by the Store Manager.
- Work closely with team members to ensure smooth daily retail and e-commerce operations.
Requirements
- Minimum SPM, Certificate, or Diploma (higher qualifications are an advantage).
- Able to communicate in English and Bahasa Malaysia.
- Mandarin is an added advantage, as the role involves serving customers at Plaza Low Yat.
- Positive attitude, responsible, and willing to learn.
- Good communication and customer service skills.
- Retail, electronics, or e-commerce experience is an advantage, but training will be provided.
- Basic computer skills and familiarity with Shopee or other e-commerce platforms are a plus.
Benefits
- Training provided.
- Career growth opportunities.
- Friendly and supportive working environment.
- Staff purchase privileges (if applicable).
- EPF, SOCSO & EIS.
Pay: RM2,800.00 - RM3,000.00 per month
Benefits:
- Additional leave
- Opportunities for promotion
- Professional development
Work Location: In person