Work Order & Request Management:
- Process maintenance requests and create work orders with accurate specifications and priority levels.
- Track work orders from initiation to completion and follow up to ensure timely resolution.
- Coordinate scheduling between technicians, contractors, and building occupants.
Vendor & Contractor Management:
- Schedule preventive and corrective maintenance with approved vendors.
- Obtain competitive quotes for repair and maintenance projects.
- Process contractor access requests, including security clearances and permits.
- Maintain contractor databases and ensure current documentation including insurance certificates, licenses, and safety certifications.
Documentation & Records Management:
- Maintain asset and equipment tracking systems with maintenance histories.
- Organize building files including floor plans, equipment manuals, and maintenance logs.
- Manage inspection reports, compliance records, and service contracts to meet audit and regulatory standards.
Communications & Stakeholder Relations:
- Serve as primary contact for facility-related inquiries from vendors, and client.
- Respond to emails, phone calls, and in-person requests.
- Notify clients of scheduled maintenance and coordinate communication between clients.
Meeting Support:
- Schedule meetings, site inspections, and walkthroughs.
- Prepare agendas, take minutes, and track action items.
Financial Administration:
- Process invoices and match to work orders and purchase orders.
- Track budgets, monitor expenditures, and consolidate monthly expenses.
- Maintain expenditure records and prepare documentation for budget reviews.