DCH Auriga (Malaysia) Hiring! Full Time Assistant Customer Service Manager in Selangor - Ricebowl

We're Hiring: Assistant Manager – Customer Service

Shah Alam, Selangor, Malaysia

DCH Auriga Malaysia Sdn Bhd is seeking an experienced and results-driven Assistant Manager – Customer Service to lead our Customer Service function within the Healthcare Distribution business.

This role is responsible for overseeing customer service operations, order management, billing processes, principal claims administration, customer relationship management, and continuous improvement initiatives to ensure operational excellence and service quality.

Key Responsibilities

• Lead and manage the day-to-day operations of the Customer Service Department to ensure efficient and effective processing of customer orders, returns, billing, and claims.

• Oversee sales order processing, invoicing, trade credit notes, principal debit notes, and principal receivables collection.

• Ensure all customer transactions are processed accurately and within established service levels.

• Manage customer complaints and drive timely resolution while maintaining high levels of customer satisfaction.

• Partner closely with Sales, Supply Chain, Finance, Credit Control, and Principals to support business objectives and customer needs.

• Drive process improvements, operational efficiencies, and compliance with company policies, corporate governance, and internal controls.

• Lead, coach, and develop the Customer Service team to achieve high performance and continuous growth.

• Maintain and enhance SOPs, process documentation, and operational controls.

Requirements

Bachelor's Degree in Business Administration, Supply Chain Management, Finance, Accounting, or a related discipline.

Minimum 5-7 years of relevant experience in Customer Service, Customer Operations, Order Management, or Sales Operations.

Mandatory experience in the Healthcare, Pharmaceutical, Medical Device, or Healthcare Distribution industry.

Hands-on experience managing billing, invoicing, sales order processing, credit notes, claims administration, and customer account management.

Experience working with healthcare principals, suppliers, hospitals, pharmacies, or healthcare institutions will be highly advantageous.

Strong understanding of order-to-cash processes, operational controls, and compliance requirements.

Proven leadership experience with the ability to manage, coach, and develop a customer service team.

Excellent stakeholder management, communication, and problem-solving skills.

Strong attention to detail and ability to thrive in a fast-paced environment.

Why Join Us?

At DCH Auriga, you will be part of a leading healthcare distribution organization committed to delivering quality healthcare solutions across Malaysia. This is an excellent opportunity to contribute to a dynamic business while advancing your career in a collaborative and growth-focused environment.

Interested candidates are invited to submit their application via LinkedIn or email their resume to *************

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