Full Time IT Service Manager Jobs, in REQ TECHNOLOGY CONSULTING PTE. LTD. - Ricebowl

仕事内容:

Req Technology Consulting

About Us

Founded in 2008 with a core expertise in database technologies, Req Technology Consulting, has grown into a premier technology consulting firm specializing in cloud, data, and AI solutions. Highly recognized for our technical excellence—including being named one of the "25 Most Promising Oracle Solution Providers" by APAC CIO Outlook—we partner with clients across industries to design, build, and operate scalable, secure, and data-driven platforms. Today, we leverage this strong infrastructure foundation to drive continuous innovation, helping organizations modernize their digital ecosystems and maximize the value of their data.

We foster a collaborative and inclusive work environment where continuous learning, technical mastery, and creative innovation are deeply encouraged. As we aggressively expand our capabilities into data analytics and cutting-edge AI fields for our business, we are looking for talented professionals who are passionate about working with the latest technologies, solving complex business challenges, and building the next generation of intelligent systems.

Key Responsibilities

1. Application Support

• Ensure smooth operation and support of business-critical banking applications, including internal systems, customer-facing platforms, and third-party SaaS solutions.
• Provide support for transaction processing systems, client onboarding platforms, compliance tools, and related business services.
• Understand application specifications and banking workflows to deliver effective support aligned with operational and regulatory requirements.
• Assist business users with application-related issues involving navigation, data entry, process execution, and system functionality.
• Investigate, document, and coordinate resolution of application defects and system issues.
• Analyze incidents from an application perspective and ensure timely escalation, communication, and resolution.
• Collaborate with development teams, infrastructure teams, vendors, L2 and L3 support teams for end-to-end problem resolution.

2. IT Service Management

• Design, document, and maintain a comprehensive IT service catalog with clearly defined service offerings and SLAs.
• Drive service engineering initiatives to standardize and optimize service delivery processes across support teams.
• Implement ITSM best practices and continuous improvement initiatives to enhance service quality and operational stability.
• Support and enhance ServiceNow-enabled ITSM processes including Incident, Problem, Change, and Request Management.
• Manage service requests, service levels, service continuity, and service design activities.

3. Leadership & Stakeholder Management

• Oversee production services to ensure availability, reliability, and compliance within a banking environment.
• Lead, mentor, and develop L0, L1, and L2 support teams, promoting accountability, teamwork, and continuous improvement.
• Define and drive IT service transformation initiatives aligned with business objectives.
• Monitor team performance against KPIs and SLAs and implement improvement plans where required.
• Provide timely and clear communications regarding service performance, incidents, and operational updates to senior management and stakeholders.
• Serve as the liaison between Singapore and Japan teams, business users, vendors, and regional/global stakeholders.
• Collaborate closely with business users to understand requirements and minimize operational impacts from incidents and service disruptions.

BACKGROUND

We are looking for a Senior IT Service Manager with extensive experience in application support, IT service management, and production operations in banking environment. Proven track record in managing critical business applications, leading support teams, driving ITSM process improvements, and collaborating with global stakeholders. Strong understanding of banking operations, service delivery frameworks, and stakeholder engagement, with the ability to bridge business and technology teams in a complex, regulated environment. Proficiency in English is highly desirable.

その他:

Job Types: Full-time, Contract renewal

Benefits:

• Health insurance
• Professional development
• Promotion to permanent employee

License/Certification:

• work authorization in Singapore without company sponsorship? (Required)