Snatch Park Bizsolutions SB Hiring! Full Time Customer Services in Selangor, Earn up to MYR 4,000 - Ricebowl

Real-Time Operations | Customer Support | Incident Response | Service Excellence

Kuala Lumpur (Central Operations Control Centre)
Shift-Based Role (Including weekends / rotating shifts where applicable)

We are looking for a fast, calm, and solution-oriented Parking Operations Control Centre Executive to be the first point of contact for all parking patrons across our network. In this role, you will be the central command hub — handling incoming calls, resolving issues in real time, coordinating with site teams, and ensuring every customer receives immediate assistance.

If you thrive in fast-paced environments, enjoy helping people, and can think clearly under pressure, this role is for you.

Real-Time Customer Assistance (Core Role)

• Answer all incoming calls from parking patrons promptly and professionally
• Provide immediate assistance for entry/exit issues, payment problems, and system errors
• Guide customers through solutions clearly and calmly
• Ensure every customer issue is acknowledged and resolved or escalated quickly

Incident Handling & Coordination

• Log all incidents accurately into the system
• Coordinate with on-site parking attendants and operations teams for immediate resolution
• Escalate critical issues (equipment failure, access issues, disputes) to supervisors or technical teams
• Monitor ongoing cases until full resolution is achieved

Operational Support

• Support live parking operations across multiple sites via control systems
• Assist in managing traffic flow issues, gate malfunctions, and enforcement coordination
• Communicate with field teams to ensure smooth site operations

Documentation & Reporting

• Record all calls, complaints, and incidents in the system
• Maintain accurate service logs and case histories
• Support preparation of daily operational summaries and issue reports
• Identify recurring issues and highlight improvement opportunities

What We Are Looking For

• Strong communication skills (clear, polite, and confident telephone manner)
• Ability to stay calm and focused under pressure
• Customer service or call centre experience preferred (parking, logistics, or service industry is a plus)
• Good problem-solving skills and ability to think quickly
• Comfortable working in shift-based operational environment
• Basic computer literacy and system handling ability

Pay: RM2,500.00 - RM4,000.00 per month

Work Location: In person