全职 IT Executive (ERP - IT support) 工作, 薪水 up to MYR 6,000, Zeito Plastic Components Federal Territory 公司招聘中 - Ricebowl

Roles & Responsibilities

• Provide first-level support to ERP system users, including login, access, transaction, printing, reporting, workflow, and general system usage issues.
• Record and document ERP issues with the necessary information, such as affected users, transaction details, error messages, screenshots, steps performed, and business impact.
• Escalate unresolved ERP issues to the ERP vendor or relevant service provider and follow up until the issue is resolved.
• Act as the main liaison between ERP users, department representatives, management, and the ERP vendor for system support, bug fixes, enhancements, and customization requests.
• Gather, clarify, and document user requirements for ERP customization or enhancement requests, including the current process, identified problem, expected outcome, priority, and affected departments.
• Coordinate ERP customization and improvement projects, including requirement discussion, scope confirmation, vendor quotation, proposed timeline, testing, implementation, and project closure, subject to management approval.
• Review ERP vendor proposals and functional specifications with the requesting department to ensure that the proposed solution meets the agreed business requirements before development begins.
• Coordinate User Acceptance Testing (UAT) with the relevant users, record testing results and defects, follow up on corrections, and obtain user or department confirmation before implementation into the live system.
• Monitor the progress of ERP support cases, enhancement requests, and customization projects, and provide status updates to the requesting users and management.
• Provide day-to-day IT support to all staff.
• Troubleshoot PC and laptop hardware issues.
• Troubleshoot Windows operating system and standard software
• (Office, email, browsers, etc.).
• Troubleshoot basic network issues (LAN, Wi-Fi, IP, printer sharing, internet access).
• Support and maintain file servers, NAS, and ERP access
• (user login, connectivity, mapping).
• Support office equipment such as printers, scanners, projectors,
• and meeting room devices.
• Perform routine IT housekeeping, including OS and software updates,
• and antivirus/endpoint checks.
• Assist in monitoring and reporting backup status (e.g. job success/failure).
• Handle user account tasks: new user setup, disable accounts,
• and password resets with proper approval.
• Maintain IT asset records (PCs, laptops, monitors, network devices,
• licenses, and accessories).
• Assist with basic firewall, router, and VPN configuration under supervision.
• Procurement of IT devices, equipments & accessories
• Follow and implement IT policies, security guidelines, and documentation.

Requirements

• Diploma or Degree in Information Technology, Information Systems,Computer Science, Software Engineering, Business Information Technology, Business Computing and Information Systems
• Minimum 1 year experience in IT Support
• Prefably 2 to 3 years of knowledge & experience in ERP system
• IT knowledge & skills
• Good communication and management skills.
• Ability to install, configure, and secure Windows operating systems.
• Basic understanding of networking concepts (IP address, DNS, DHCP, gateway, subnet).
• Good understanding of PC hardware components and troubleshooting.

You may send your resume to *************

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM6,000.00 per month

Benefits:

• Dental insurance
• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• ERP systems: 2 years (Required)
• IT support: 1 year (Preferred)
• Project management: 1 year (Preferred)

Work Location: In person