- Respond to customer enquiries regarding the company's products and services.
- Process customer orders and transactions accurately.
- Resolve customer issues and troubleshoot technical problems.
- Conduct proactive follow-ups and customer outreach.
- Handle customer complaints professionally and efficiently.
- Respond to customer reviews and feedback.
- Develop, maintain, and document the knowledge base and standard operating procedures (SOPs).
- Achieve customer service KPIs and performance targets.
Pay: RM1,700.00 - RM3,000.00 per month
Work Location: In person