Run the daily and weekly cadence across Admin, Procurement, Warehouse, Accounts, and Lab Support. Maintain KPI trackers and follow up on commitments made by department leads.
Apply the Red, Amber, Green framework to classify operational issues. Escalate critical matters to the COO same day with recommended actions and resolve root causes of recurring problems.
Support the implementation of new SOPs. Ensure timely and accurate department reporting to the COO, and coordinate cross-functional initiatives like audit preparation or system rollouts.
Requirements:
Bachelor’s Degree in Business Administration, Operations Management, Engineering, Science, or a related discipline.
Minimum of 10 years of operational management experience, including proven experience overseeing multiple departments simultaneously.
Strong leadership and problem-solving skills with a background in analyzing operational trends and building management reports.