全职 IT Service Tech 工作, 薪水 up to MYR 3,000, JURICCO HOLDING SDN BHD Selangor 公司招聘中 - Ricebowl

Job Summary

We are looking for a proactive and customer-focused IT Service Tech to join our team. In this role, you will be responsible for providing on-site technical support, troubleshooting hardware and software issues, performing installation and maintenance of IT equipment, and ensuring service requests are completed within the agreed Service Level Agreement (SLA). If you enjoy solving technical problems and working in a fast-paced environment, we'd love to hear from you.

Key Responsibilities

• Provide Level 2 technical support to end users during on-site visits and field service assignments.
• Install, configure, maintain, test, and commission IT hardware, software, and related equipment.
• Diagnose hardware and software issues, identify root causes, and implement effective solutions.
• Perform modular repairs, upgrades, and replacement of faulty IT devices and equipment.
• Escalate unresolved technical issues to the IT Service Helpdesk for further action.
• Update and maintain accurate service records, asset information, and job status in the system.
• Document service activities, incidents, troubleshooting steps, and resolutions in the service management system.
• Ensure assigned service requests are completed within the required SLA.
• Maintain a high standard of customer service and professionalism when interacting with clients.
• Perform other duties and projects as assigned by the supervisor or Head of Department.

Requirements

• Diploma or Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum 1–2 years of experience in IT technical support, field service, or a similar role. Fresh graduates with strong technical knowledge are encouraged to apply.
• Good knowledge of computer hardware, software, networking, Windows operating systems, and Microsoft Office.
• Strong troubleshooting and diagnostic skills.
• Basic understanding of networking, internet security, and data privacy principles.
• Excellent communication and interpersonal skills.
• Good organizational and time management skills with the ability to prioritize tasks.
• Able to work independently and as part of a team.
• Possess a valid driving licence and willing to travel for on-site support (preferred).
• Professional certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent will be an added advantage.

Why Join Us?

• Career growth and learning opportunities.
• Hands-on exposure to various IT technologies and enterprise environments.
• Supportive and collaborative working culture.
• Training and professional development opportunities.
• Competitive salary and employee benefits.

Pay: RM2,000.00 - RM3,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave

Work Location: In person