全职 Project Manager (Enterprise Software Solution) 工作, 薪水, Orlig Selangor 公司招聘中 - Ricebowl

About the Role

We are looking for an experienced and customer-focused Project Manager to lead CRM implementation projects from initiation to successful delivery. This role goes beyond traditional project management—you will act as a trusted advisor to customers, helping them understand their business processes, define business requirements, and maximize the value of our CRM solution.

You will work closely with customers, internal consultants, developers, and stakeholders to ensure projects are delivered on time, within scope, and aligned with business objectives. The ideal candidate combines strong project management skills with business analysis, solution consulting, and technical advisory capabilities.

Key Responsibilities

• Manage end-to-end CRM implementation projects, including planning, execution, monitoring, and project closure.
• Serve as the primary point of contact for customers throughout the project lifecycle.
• Facilitate requirement gathering workshops to understand customer business processes and objectives.
• Translate business requirements into functional solution designs and clear implementation plans.
• Educate customers on CRM best practices and recommend how the CRM solution can improve their daily operations and business efficiency.
• Act as a solution consultant during customer discussions by explaining system capabilities, business rules, and recommended workflows.
• Advise customers on solution architecture, system capabilities, integration approaches, and implementation best practices.
• Work closely with the development team to ensure business requirements are accurately translated into technical solutions.
• Identify project risks, manage change requests, and proactively resolve issues.
• Monitor project timelines, budgets, and deliverables while ensuring high customer satisfaction.
• Conduct user acceptance testing (UAT) planning, user training, and go-live support.
• Build long-term customer relationships by becoming a trusted business and technology advisor.

Requirements

• Bachelor's degree in Business, Information Technology, Computer Science, or a related field.
• 3–5+ years of experience in project management, preferably in CRM, ERP, or enterprise software implementation.
• Strong understanding of CRM business processes, including Sales, Customer Service, Marketing, or Field Service.
• Excellent business analysis and requirement gathering skills.
• Ability to understand customer pain points and recommend practical CRM solutions.
• Strong communication, presentation, and stakeholder management skills.
• Able to explain technical concepts in a way that business users can easily understand.
• Experience working with cross-functional teams, including developers, consultants, and business users.
• Experience supporting pre-sales activities, product demonstrations, or solution consulting is highly preferred.
• PMP, PRINCE2, Agile, Scrum, or CRM certifications are a plus.