jobs in Tan Tock Seng Hospital

全职 Manager (Diagnostic Radiology) 工作, 薪水, Tan Tock Seng Hospital 公司招聘中 - Ricebowl

Manager (Diagnostic Radiology)

Tan Tock Seng Hospital

Undisclosed

全职

Singapore

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工作地点

  • Singapore Singapore

职位描述

岗位职责

Main Duties And Responsibilities

  • Managerial Duties
  • Lead and manage administrative teams across multiple service locations and functions as follows:
    • Contact Centre
    • Case Scheduling
    • Counter Operations
    • Records Office
  • Ensure optimum manpower allocation, rostering and adequate operational coverage.
  • Conduct performance management, staff engagement, and capability development.
  • Ensure efficient workflows to meet hospital service standards.
  • Monitor operational KPIs and implement corrective actions where necessary.
  • Appointment Scheduling and Access Management
  • Lead scheduling operations for all radiology services.
  • Ensure effective coordination with internal clinical stakeholders and external service providers (e.g. outsourced MRI, PET services) to ensure timely scheduling of cases.
  • Coordinate with clinical team and referring clinics to ensure efficient resource allocation.
  • Frontline Operations and Patient Experience
  • Oversee patient-facing services:
    • Registration
    • Financial counselling
    • Cashiering
    • Enquiries
  • Drive service excellence initiatives to enhance patient experience.
  • Ensure adherence to service standards and waiting time targets.
  • Manage patient feedback and attend to necessary service recovery.
  • Records and Information Management
  • Oversee medical record services:
    • Image/report/thumb drive requests
    • Inward and outward result despatches
  • Ensure consistent record-keeping in compliance with PDPA, data governance, and institutional policies.
  • Quality Improvement and Innovation
  • Drive continuous improvement initiatives (e.g. workflow redesign, digitalisation).
  • Participate in quality assurance, audits, and accreditation processes.
  • Implement best practices to improve efficiency, patient safety, and service delivery.
  • Stakeholder and Vendor Management
  • Collaborate with radiologist, radiographer and nursing teams.
  • Partner with other hospital departments.
  • Reporting and Governance
  • Track and analyse operational data and trends.
  • Assist in the preparation of reports and statistics.
  • Budgeting, Procurement and Vendor Management
  • Support budgeting, procurement, and departmental planning.
  • Manage external vendors and service providers to meet contractual KPIs.
Experience

  • Minimum 6–8 years of relevant healthcare operations experience, preferably in radiology related field.
  • At least 2–3 years in a supervisory/managerial capacity.

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