Commerz Global Service Solutions Hiring! Full Time Infrastructure Analyst in Selangor - Ricebowl

Who We Are

Commerz Global Service Solutions (CGSS), founded in 2012 as Commerz Trade Services Sdn. Bhd., is a wholly‑owned subsidiary of Commerzbank AG and a leading global provider of shared services for the banking and financial industry. With branches across Asia, Europe and America, we act as a central hub for cost‑efficient, high‑quality service delivery, enhancing profitability and standardizing processes for Commerzbank AG. Our strong risk culture and governance ensure resilient, compliant and transparent operations, with strict adherence to regulatory requirements and global corporate policies, enabling us to deliver bespoke, reliable solutions to our internal clients worldwide.

About the role

We are looking for a Capacity Analyst to join our infrastructure‑related capacity management team in an agile environment.

You will create and maintain capacity management reports and views, support internal customers in interpreting capacity analyses, and ensure the functionality and quality of our capacity management tools and reporting landscape. You will bring a basic analytical and design orientation, combined with a creative, agile and digital mindset, and continuously adapt to changing business needs with appropriate development options.

Your key responsibilities

• Create capacity management reports and views in the capacity management tool based on defined specifications
• Provide customer advice and support in the use of capacity management reports and analyses
• Advise and assist internal customers in using capacity management tools and in creating capacity plans
• Ensure the functionality and reliability of capacity management tools, reports and views
• Work effectively in a team and maintain proactive communication with internal customers
• Contribute to the optimization of reports, views and capacity management processes
• Present data and results in an understandable, customer‑oriented way

What you bring

• Basic knowledge of operating systems and database management systems
• Knowledge of IT operations processes (ITIL)
• Knowledge of the capacity management process
• Preferred: knowledge of BMC Helix Capacity Optimization
• Experience with infrastructure and operating systems
• Knowledge of development, documentation and optimization of reports and views
• Basic knowledge of programming languages and SQL

What we offer

• A key role in shaping and supporting capacity management reporting in a global organization
• Exposure to international stakeholders across Asia, Europe and America
• A collaborative, agile environment with end‑to‑end responsibility for products and processes
• Office reachable by public transport
• Hybrid working arrangement
• Opportunities to work with modern capacity management tools and optimize reporting and views
• Professional development in a global banking group with a strong focus on risk management and compliance

We appreciate all applications; however, only shortlisted candidates will be contacted.