全职 Mulesoft Senior Platform Engineer 工作, 薪水, HTC Global Services Selangor 公司招聘中 - Ricebowl

Job Description

About the Role:

We are seeking a highly motivated Mulesoft Senior Platform Engineer with 7+ years of experience in Mulesoft platform management or Mulesoft Flexgateway

Primary Skills

• skills proficiency
• Terraform expertise.
• GitHub expertise.
• OpenShift expertise
• AWS basic knowledge   
• Azure basic Knowledge
• ITIL Process
• Argo CI\CD
  
  

Secondary Skills

• Experience in Mulesoft platform management or Mulesoft Flexgateway
• Good level of experience with Authentication & Authorization mechanisms (API security standards and implementation (OAuth, OpenId))
• XML, XSD, WSDL, WS-*, Java, JSON
• Basic network skills: Virtual IPs, firewalls, LoadBalancer, etc
• Certificate lifecycle
• SOAPUI, Postman: User level skills.
• Service Now
• Linux
  
  

Roles And Responsibilities

• Provide daily operations support and maintenance.
• Analyze and resolve incidents within defined SLA timelines.
• Handle escalated tickets from L2 support teams.
• Manage platform capacity and performance to ensure availability, scalability, and optimal resource utilization.
• Perform troubleshooting using logs, monitoring tools, and system diagnostics.
• Conduct initial Root Cause Analysis (RCA) and recommend corrective actions.
• Support deployment, release, and production change activities.
• Manage service requests and operational support activities.
• Ensure timely communication and status updates for assigned tasks and incidents.
• Create and maintain operational documents, SOPs, and knowledge articles.
• Identify recurring issues and drive continuous service improvement.
• Develop and maintain automation scripts for repetitive operational tasks.
• Support major incidents and assist in service restoration activities.
• Participate in on-call or after-hours support when required.
• Maintain compliance with operational processes, security, and audit requirements.
• Provide knowledge transfer and guidance to junior support team members.
• Proactively identify risks, blockers, and improvement opportunities within the support environment