Department: Information & Communication Technology (ICT)
Location: Meru, Klang, Selangor
Employment Type: Full-Time
Job Responsibilities:
- Act as first-level support for application users, including troubleshooting transaction errors, posting issues, workflow rejections, access problems, and basic configuration.
- Log, document, and track all application-related issues; escalate unresolved cases to supervisor, manager, or vendor with clear error logs and reproduction steps.
- Assist with user account setup, access control, and segregation of duties.
- Monitor daily system batch jobs and application integrations; resolve or escalate failed jobs promptly.
- Provide support to key users, including after office hours when required (month-end closing, production downtime, or system deployment).
- Maintain and verify master data such as items, vendors, BOMs, and user records.
- Prepare, upload, and validate data using standard templates or scripts (Excel / CSV).
- Develop and maintain basic system reports.
- Assist with reconciliation and validation of application data.
- Coordinate with internal users and external vendors during system changes and deployments.
- Maintain proper documentation, version control, and system configuration records.
- Assist in basic network configuration and setup (firewall, switches, routers).
- Administer user accounts and system access.
- Manage and monitor system backups to support disaster recovery requirements.
Job Requirements
- Diploma / Degree in Information Technology, Computer Science, or related field
- Basic experience in application support, system administration, or ICT operations
- Knowledge of databases, networking fundamentals, and system troubleshooting
- Familiar with business applications (ERP, accounting, HR, or similar systems)
- Strong documentation, communication, and problem-solving skills
- Able to support after-hours activities when required
- Fresh graduates are encouraged to apply (training will be provided)
Added Advantage
- Experience supporting ERP or enterprise applications
- Knowledge of business processes (Finance, Inventory, Manufacturing, HR)
- Basic scripting or reporting skills
- Experience working with vendors or system implementation projects
Benefits
- Yearly Bonus & Festive Bonus
- Training and career development opportunities
- EPF, SOCSO, EIS, and statutory contribution
- Sports Facilities
- Supportive working environment
Alternative How to Apply:
Please send your resume to ************* with the subject “Application for IT System Support”.
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM2,400.00 - RM3,300.00 per month
Benefits:
- Company car
- Free parking
- Opportunities for promotion
- Professional development
Work Location: In person