全职 Executive, IT Operations - Delivery Support 工作, 薪水 up to MYR 4,000, Altel Communications Selangor 公司招聘中 - Ricebowl

Summary of the job: This job looks after the end-to-end lifecycle of IT service operations and delivery, rapid resolution of technical escalations, effective incident management, and the continuous improvement of new and existing overall IT systems.

Key Responsibilities of this job:

• The jobholder will monitor and troubleshoot applications, provide support to users, identify and resolve performance issues, and document all changes to the applications
• Monitor daily IT systems, health check, and enterprise applications to ensure high availability and optimal system performance.
• Manage new deployment process for new software/system deployment, ensuring smooth and secure transitions into the live production environment.
• Resolve complex technical escalations) and manage incident response efforts during critical service outages
• Develop and maintain comprehensive technical documentation, including standard operating procedures (SOPs), and configuration guides for newly delivered services.
• Support the implementation, maintenance, and continual improvement of Information Security Management System (ISMS) initiatives.
• Coordinate and assist in internal and external audit activities, including audit evidence gathering, corrective action tracking, and compliance reporting
• Support IT governance, risk management, and compliance (GRC) activities, including risk assessments and policy reviews.
• Act as the department Privacy Champion and support Personal Data Protection Act (PDPA) compliance initiatives across the organization.
• Maintain compliance documentation, registers, policies, procedures, and records related to information security and privacy management.
• Conduct user awareness activities related to cybersecurity, information security, and data privacy requirements

Qualification: Bachelor's degree in Information technology/computer science or a related field

Minimum years of experience required to perform this job: 2 Years

Required functional competencies:

• Enterprise Application Administration: Hands-on expertise in supporting, configuring, and managing environments for core business platforms, specifically Microsoft Dynamics 365 ERP (F&O) and the Microsoft 365 suite of applications.
• IT Service Management (ITSM): Proficiency in applying ITIL frameworks, specifically focusing on Incident, Problem, Change.
• Technical Documentation: Strong capability to develop and maintain accurate runbooks, standard operating procedures (SOPs), and operational readiness materials.
• Basic understanding of Information Security Management Systems (ISMS), ISO 27001 controls, audit processes, and IT governance principles
• Understanding of Personal Data Protection Act (PDPA) requirements, privacy governance practices, and data handling principles.
• Knowledge of IT risk assessment methodologies, compliance monitoring, and remediation tracking.

Pay: RM2,500.00 - RM4,000.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave

Application Question(s):

• Are you willing to undergo pre-employment check up?
• How long is your notice period?

Education:

• Bachelor's (Required)

Experience:

• IT: 2 years (Required)

Work Location: In person